Johnson Lexus of Durham Southpoint Autopark Blvd, Durham

First I have to express my shock here for all those positive reviews. This dealership wasted my time by calling me in on a internet inquiry on a car which they said they will beat the other dealership quote. Once I showed up they started there usual cheap tactics of haggling and giving overpriced quote for the car which other dealer already had given me a competitive prices for. The thing I am mad here for is that instead of beating the price which the agent agreed over the email, but on showing up he was not ready to give the price rather was adamant on getting my details to give a quote and which deem unnecessary. Now I have 3 credit reports pulled out for a deal that did not happen. And I walked out with fury, this not only put a bad taste for this dealership it put bad taste for Lexus altogether. Never will buy Lexus. Shame on this dealership !!!

I went online to Johnson Lexus of Durham browsing and took the opportunity to chat with Danny Feagan. Danny was easy to talk to andas I voiced my concerns to him, he listened and gave me options. I went to the dealership in person and he had two SUV's in my favorite color exterior and interior waiting! I made my choice, went for a test drive and the rest is history! Approximately 1 1/2 hours later, I was driving off in my new Lexus GX 460! Thank you Danny. You made my car buying experience a great one!

Bob was great. He was efficient, knowledgeable and personable. Our purchase of our new Lexus was as we expected...top notch! Thanks so much.

I purchased a RX350 from Arthur Wright on Dec 30th. I requested Arthur because I had such a pleasant experience on my last purchase. Although I had not seen him since that purchase, I had not forgotten the experience. My experience was no different, he was as kind, considerate, and patient as before.

Jeremy, Ryan, and Arthur are my go to team for all my vehicle purchases, we love the dealership and the excellent service we get there. I buy 2-4 cars a year and will always come back excited about my next new Lexus!

Tim Carnes has been my sales rep on 4 Lexus car purchases. Tim Carnes provides Excellent Customer Service and provides you with the upmost car buying experience you could ever want. On each car purchase, I have told Tim what I was looking for and Tim has delivered. Tim is not one of those sales guys that bug you and try to make you get into a car outside of your budget. Tim takes the time to find out your needs and he goes from there. There hasn't been a car yet that Tim has recommended to me that I didn't buy. That speaks volumes, because Tim knows what I am looking for and makes the car buying experience less stressful. Tim has become family and I trust him, I have referred Tim to family and friends and will continue to do so.

I tow vehicles here on occasion, and can say that even while the whole department is busy servicing customers, someone always makes it a point to show quick appreciation to me for getting another of their loyalists into their service department. I can stop in, do my job, and get back on the road right away. At some other dealerships, I have had to resort to using the drop box- DURING business hours.

Once again, a wonderful service experience at Johnson Lexus of Durham. Mike Stevens, our service consultant, is personable, professional, and very accommodating. We love bringing both of our Lexus's for service at Johnson!

The moment i pulled up it was all about comfort. I wasnt hastled l, wasnt pushed and generally not bothered. They let me look at everything on my own without being pushy and let me take it down the road on my own too. After going over the vehicle myself we decided to purchase and the transaction was smooth and comfortable, even on a saturday. This is an excellent dealership and i highly recommend them. Ive had plenty of bad experiences at others but these guys are on top of their game.

The facility is amazing and the staff are friendly, but when we picked up our ISF today, there was a bag of pork rinds and crumbs all over our passenger seat. Apparently, an employee broke protocol and was eating in our vehicle and failed to clean their mess! This isn't that big of deal, but this is our fourth Lexus, and when you purchase a Lexus the consumer is paying for quality from tooth-to-tail. The manager apologized profusely, and said she would handle it on their end, but never offered anything to secure our future business. Things happen, and to error is human, but we expect more from Lexus.