Jim Thorpe Neighborhood Bank Center St, Jim Thorpe

There are many factors of which to judge a business, but the bottom line is, would you go back? In this case, I would not. Not because the rates weren't good for my loan, or they delayed closing, or that the bank representative I worked with wasn't helpful, it was due to putting irrational bank policy before their clients and their community. Jim Thorpe Neighborhood Bank would not allow me to close the loan via a mail-out closing because they claimed they have a policy against it. When asked for their policy in writing, I never received it. Being in the real estate industry for almost 23 years, mail-out closings are very common and I've never seen a lender say it's against policy. Even after I appealed to the bank president, Craig Zurn, he insisted on an in-person closing (even after I mentioned that I may have been exposed to Covid!) Mail-out closings allow out of state clients to close a transaction without having to unnecessarily travel to the location of the home. That's why there are notaries. In the COVID environment that we are in, businesses are increasingly sensitive and supportive to online measures that will reduce the transmission of Covid-19 and promote the health and safety of their communities. It's unfortunate that a bank with the word "neighborhood" in their name doesn't support smart and responsible business practices that puts neighborhood before bank practice.

Great bank with great friendly staff.