Jesse Johnson - State Farm Insurance Agent Lake St, Forest Lake

We had the pleasure of working with agent Brian M. He was very professional, took the time to explain our options and answered questions thoroughly and in a timely manner. He is very personable and we highly recommend working with him!

Nice people to deal with. Always good to work with someone that remembers your name and knows who you are. Shout out to Andrea!

Our family has had Jesse Johnson as our agent for about 15 years now. Couldn't be happier with the service and attention to detail!! Over the years we have had many claims and Jesse has made the claims process easy to understand and work though. A true professional.

I can't say how long I've been with State Farm, but I do know it has been many years, and they've all been great years. Their rates are the most competitive, complimented by top notch service (thank you Andrea, Connie & the rest of the gang). It's not to say that I haven't shopped around everyone once in a while, but every time that I have, I only ended up being reminded that I am in great, and fair, hands!

My husband & I have been with Johnson Agency for many years. Never a question unanswered or problem unsolved! A very friendly & knowledgeable staff. Even a great receptionist who always remembers my husband's name. It doesn't get any better than this. State Farm insures our home, business, vehicles & boat.

Brian Mettel did a great job of educating me and helping me understand my options. Life insurance always seemed complicated so I put it off, but Brian explained it in a way that I could easily understand and answered all of my questions without making me feel dumb. He explained my options clearly, didn’t pressure me at all and made the process much easier than I thought it could be.

The staff is sharp and gets back to you quickly. They’re also honest about the pros and cons of various coverage options, which is critical. They’ve been around for decades too, which says more than I ever could about the value they deliver.

Since our regular consultation has left. They have gone way down hill. The past 3 times I have talk to someone or stop in they have either been rude, did not know enough about policies to give straight answers to questions. Today was by far the worst a payment that was to be charged to a different account came out of mine without my approval. They said they did notify me by mail which was conveniently sent out on day of auto withdrawal and has yet to arrive. So how would this have been helpful? the person stated it was the 24hr number mistake and put it all on them offering no help or even apology just attitude. Very disappointed. I have been with them almost 7years and been very satisfied but this last year has me looking for a new company.

Sandy was patient, informative, and efficient! Appreciate her efforts and she is always happy to help and knowledgeable. Highly recommend Sandy and Jesse Johnson’s State Farm office!

Every call to the Forest Lake office is handled fast and professional with excellent customer service! And, the policies have always exceeded our expectations (when needed) without limitations and bad stories you hear elsewhere.