Jeremy Franklin Automotive E 87th St, Kansas City

***EDIT TO ADD TO OWNERS FALSE RESPONSE: We have attempted to contact him numerous times. I’ve sent emails to all of management, he called once(the owner) and I requested to have all communication done via email to keep record, no response from anyone. Multiple emails, numerous times. When I do get a response from the “finance manager” it is rude and he acts like he has no idea what language I’m speaking. He said if we have questions to call, I advised him all communication was going to be handled via email..his response again, was ignoring my questions and asking us to call if we had questions. Please take your business elsewhere. We have been trying for weeks to get many things resolved. As soon as that loan is approved they give no cares about your satisfaction. Customer service is key. Please make sure you and your employees know that. ***** The reviews are completely true, please listen to them and also listen to the owners remarks to his customers. Never an apology, but always a snarky “we are right” mentality. I’ve worked for the department of revenue and other dealerships, this business is shady. Will file a complaint not only with the BBB, attorney general, and MODOR, but will also make sure that we do not recommend them to anyone. The credit amnesty is false advertisement for anyone interested, not one person has been approved for it. Imagine that. The car we have is great, however it is a NISSAN..so that’s of no credit to them.

My experience was wonderful and enjoyed meeting the team, also had a wonderful sales associate was very attentive and highly knowledgeable about his cars and help with what best for you. The whole staff makes you feel welcomed and apart of the Franklin family. So thanks to my sales associate Kenneth Anonye, his time and patience, thanks again this is my first car and I'm so happy and pleased. Carletha R. Gaston!!!...

Their "credit amnesty" program is false. I even seen in another review they chastise another buyer for their false advertisement, telling them because of their poor credit they can't help them. How are you going to insult someone for wanting to utilize a program you're offering? I refused to come in for about two weeks, because I figured it was bogus. I totaled my car so technically I still have two car loans that I'm paying on. So it's been increasingly difficult to secure another loan. The salesman assured me that 85% of people they help, do not have to put money down. I go in, drive the almost two hours to get there.I wait the time allotted which was actually reasonable to be told I needed $4,300 down. But good news, you've been approved. Yea? Anderson Ford approved me for $1000 down with no smoke screen of credit amnesty!

We bought a Mirage and an Outlander Sport from Jeremy Franklin. Anthony was our salesman. He was awesome. He was very curious and knowledgeable, he knew the cars inside and out. He made himself available to us without being pushy. Everyone in the dealership was very friendly. I was totally shocked when I walked out of the office after signing the paper work thanking that it would be a few days before we could pick the cars up and they had both cars cleaned and prepped and ready for us to drive home that afternoon. Anthony then sat down with us in each of the cars and took the time to explain in detail all the cars options and how they worked. It was a great buying experience.

Awful experience. Couldn’t approve me the first day since “all the lenders were closed”. Wasted $55 on transportation just to get there and back. Called me today and said my job “doesn’t qualify as a real job” since I work for a temp agency, even though I’ve been getting consistent income since January. Asked me if my mom or dad can cosign, like I’m a little kid or something, I’m nearly 30! Couldn’t help me out at all. Super disappointed.

J.a. long and the team at jerwmy franklin truly is there for their customers. I walked in nervous and their team was helpful and guided me through was it usually a nervous process. Thank you for your great help and friendly personality.

Jesse Hardin was amazing! He was fast efficient knew what he was doing definitely a professional you'd want to be working with! You can't beat him you can't top him! Didn't feel pressured . I wasn't even coming in for a vehicle today but I'm walking out with one painless process with this guy! Would recommend to anyone! Thank you Jesse

I am so disappointed in the experience I have had with this company. I saw the ad on TV saying that if I made x amount of money per week I would be qualified for a loan and that's what I went to do. Spent all day filling out paperwork and getting everything in order left with a nice SUV satisfied and thinking all is well. I was able to enjoy it for about 2 days returned my other vehicle cuz I didn't think I needed any more. Then that's when all the problems started it was one thing after another. The worst part was instead of telling me that they weren't able to figure things out on their end and I would not be able to keep the car they instead told me a story that I needed to come up there to sign some paper work when in reality they were just having me come up there to take the car. They felt the need to lie and beat around the bush instead of just being honest and telling me what was going on I did not deserve this nor does anyone else buyer beware make sure everything is in order before driving off with them because you may find yourself with no car and in a worse position than you were before.

I had a pleasant visit here at Jeremy Franklin. Stacey Stillwell was the agent that helped me finance my car today. Stacey was very friendly, pleasant person to work with. I really appreciated his service and everyone else here at Jeremy Franklin.

This was one of the best experiences I have ever had buying a new car. Jesse was awesome and it was a pleasure working with him.