Jefferson Financial FCU Airline Dr, Metairie

POOR CUSTOMER SERVICE. There is no way to talk to a branch to ask a simple question. What size safety deposit boxes does the Airline branch have available for an existing customer. The only person you can speak to is the main customer service in Baton which was of NO help. I explained that it was an hour and 1/2 for me to drive to the branch. The customer service rep said oh well your only option is to drive to the branch to find out what boxes are available. I am going to drive to the branch to close my checking and savings accounts and go to a bank you can get a simple question answered.

I Love working at Jefferson Financial and Its a Great place to work! It's fun, laid back and busy! A lot of everything! I Love the people I work with as well. I also love how they suspect fraudulent activity on your account and you get notified through text, email, and by phone. If you need a really good Credit union to have an account at come to Jefferson Financial!

Well. When i went in every thing was lovely. Beatifull floors walls clean this bank was what any investor would want. The teller was very helpful. But in the end when i was on the phone i could hear someone saying cancel that loan. Cancel that loan. And they didn't just say it. They kindof yelled it so. I guess I'll be going to other credt unions non hateful ones.

Absolutely Greedy. This company financed a vehicle for me in 2012. For 3 + years I religiously made my monthly payment NEVER EVER being late. In 2016 when South Louisiana flooded, I along with many others suffered severe damage to my home. The vehicle I was financing was also totaled. The insurance company crooks ( that’s another story of absolute greed ) paid off all but $548 of the total owed. That check was sent to the finance company. Then the constant harassment began. I spent the following year rebuilding my home and every spare penny I had went into the rebuild. So I had the choice of restoring my home along with still paying the mortgage and other monthly bills or giving up necessities and paying GREEDY JEFFERSON FINANCIAL their last note. I choose not to pay them. So they got 3 + years of NEVER LATE payments at 12.99% interest, + the check from the insurance company after the flood and the original down payment. Should have I made the last payment, sure, never missed one before the flood. But now I’m being sued by them for that last payment. Yeah, I owe it to them I suppose, but DECENCY and understanding is something you WILL NOT RECIEVE when dealing with this company.

This is the worst credit union I will be closing my accounts

This credit union has the worst customer service I ever experience in my life. I am 38 years of age and trust me when I say do not bank with these people. I only have one loan at this bank, so it’s a good thing I don’t keep my money there. Face to face and by phone they are trouble!!!!!!! I believe you do not have to go to college to be successful in life, but these people seem like they didn’t evening finish junior high. I think the company higher very low minded individuals who do not know better and pay them less money to cut back on cost within the organization, but this is hurting the company long-term. They don’t call or email customers back at all. They need a way better system on customer service. I rather bank with Raising Cane's, yes the chicken place. They customer service is 10 times better than this bank…. Seriously!!!!!!

If I could rate it a zero I would. I am a former Coastland Credit union member of 45 years and this transfer to Jefferson Financial has been nothing but painful. When I call in for support it is typically a 30 - 45 minute wait. I asked to Recently I mailed in some checks for deposit and come to find out that since they exceeded a certain limit those checks are on hold for 4 to 10 days. Why because it is "their policy." I asked to speak with a supervisor concerning this. She called right at 1900 hrs and for some reason the call got dropped. Received a return call and it got dropped. No return call after that. So far the only thing I am satisfied with is their bill pay system which is the only reason I am still with them.

I love working in the Mortgage Department at Jefferson Financial. If you ever have questions about what you need to apply for a mortgage, competitive rates, or other questions related to mortgage, the mortgage loan officer would be happy to help you go through the process and closing that deal! Awesome for not using points for home loans!

This credit union drive thru is simply HORRIBLE, and the employees are rude as ever. I have been with this credit union for 12 yrs or more, and I promise to God I dread going thru drive up.I only go in when I have to, because of my schedule.I have the worst ever customer service in drive thru, how can you let a customer sit in drive thru10 min, and continue to sit when the lane is closed, it only takes a half of a second to say that.. How can you let a customer sit in the lane, when the bank is totally closed, and say it was 12:59 when you pulled in.. God it is not worth being confrontational with them, so I think it’s time to find another credit union..This is only a few, won’t waste any more time with this..

WE TO THE BRANCH ON THE 5th of MARCH, went to the drive thru gave the teller my ID & my FIANCÉ id deposited 1000 into his ACCT. come to find out the lady put the deposit into somebody else acct & had us thinking the money went into the account, the branch manager KENDRA has a very nasty attitude because her teller messed up so Glad we bank with JEFFERSON PARISH EMPLOYEE FEDERAL CREDIT UNION. I would NEVER GO HERE AGAIN!