Jeanne D'Arc Credit Union Corporate Headquarters Tremont Pl, Lowell

“Best Union bank for those who are young and want to build credit.” I had to edit this review after being member for more than five years. Jeanne d’Arc has been very hard to work with. I do not recommend them. Nobody was able to show me a proof of payment. Worst experience over

App is always down, often for days at a time making it impossible to check the status of your account remotely. Service is difficult to reach via the phone and problems take an impractical amount of time and effort to resolve.

Paid off loan and closed account. Paid cash. Years ago. This poorly managed excuse for a credit union continues to bill for overdraft protection. On a closed account. They cannot provide records for the time of my last transaction because they say they don't have them on their computer. Keep saying come in to talk, yet their work hours are impossible for me to get in there between working and caring for a toddler. Tell me to go online. Then their system says I don't have an account. Total they say I owe is well over a thousand dollars. On an account I paid cash in full at their office and requested account be closed. All this money is fees for overdraft protection. On a CLOSED account that was paid in full. Do not do business with these people unless you enjoy aggravation and want your excellent credit score to drop.

Supporting the community. Credit Unions reinvest in the community and JDCU is just another example of how community financing has helped to grow the economy and expand the upward mobility of its local population. Love the place but wish they would do away with some of their fees. Especially their NSF overdraft fees. :-/

For 3 weeks I have been trying to get the credit card records of my deceased mother which was being used by a neighbor for 3 years without any suspicious activity being caught by Jeanne D'Arc. Now that I have a court letter permitting me to see the records, it has been weeks of in person requests, 8 phone calls, 6 emails and still I have only partial records, because, as I was told, "Prior records don't exist." Yet I have proof of payments and the credit card was opened by my father in the 1990's, and he died in 2015. I haven't seen such INCOMPETENCE. Trying to talk to a human being at Jeanne D'Arc is like POUDING SAND.

JDCU is the slowest banking institution I have ever worked with. Any online transfers take a week to process, their online portal goes down randomly, and the experience is just excruciatingly slow doing any banking with them. This is not a review of a location, but the speed of their banking services in general.

I love my credit union, I've been with them for 5 years and I have no complaints.

The value of efficiency in a competitive market. Excellent bank with very good service.

Customer service is ill-equipped to resolve customer issues.

Underneath are the turbine pits for the old mills