Jackson Nissan Seymour Rd, Jackson

This dealership is absurd. Found a car on their website that I liked. I went there and asked to test drive it. I was told that it "wasn't ready"-- which meant that it had not been mechanically inspected or cleaned out at all. Ok, then why is it even posted for sale on the website? I was able to test drive at that time, the salesman repeatedly telling me that the engine noises, brake grinding, and front end movement would all be fixed before the sale, as well as detailing. I told the salesman to contact me when the car was ready for another test drive (after the mechanical issues were addressed). I was introduced to the sales manager at that time also. Both men assured me that the car would be ready on Wednesday (this was a Monday). Wednesday: car is not ready (I had to call the salesman to get the update) but should be ready tomorrow Thursday: I get a text from the salesman, they are waiting on a tool to do the brakes Saturday: car is heading to detailing for cosmetic touch up, should be ready "soon" Monday: nothing Tuesday: nothing Wednesday: nothing Thursday: nothing Friday: car will be back tomorrow! (Text) Saturday (9 days after the initial test drive): my husband and I go to the dealer. The car is not there, all of a sudden. "Oh, but, it's just down the road 15 minutes away." An hour later, "the car is father away than we thought. It's about 30 minutes away in Cement City. You should probably just leave and schedule an appt to come back another day." To which I reply, "No, I've waited this long, I want to test drive and buy this car today, if everything checks out." Another 35-40 minutes, the car arrives. We test drive it. There is a loud, whaling whine coming from somewhere. The salesman tells us during the test drive that the car was not finished being fixed. 😒 The reason why it was not finished being fixed is because the dealer is waiting on a specialty tool. The salesman claims he did not know it wasn't all the way fixed until it arrived after we waited for it for almost two hours. I asked him if there was a possibility that his boss didn't want this car to be sold. At this point, I'm brainstorming reasons why this situation is so ridiculous. I have cash to buy this car. All I want is to pay for the car at the price it is marked, with the things fixed on it that get fixed by a standard used car dealer. It should drive well and run sound. I ask to speak to the manager, because I'm thoroughly confused as to what the actual problem is. Synopsis of that conversation: Me: I want to buy this car. Will you fix it up and sell it to me? Manager: maybe later, we need a tool first Me: you've needed this tool for at least nine days, why is it so hard to get a tool as a car dealership? Manager: just is Me: I don't understand Manger: me either Me: ok, thank you for your time Manager: And that's as far as the story goes so far.

Ken Tripp was amazing. He was extremely helpful, quick to answer questions, and very thorough. We would definitely buy a vehicle from him again.

I had a less pleasant experience with an old auto that I recently acquired. I once waited for 3 hours and they had not even begun to work on the car. In recompense I was promised a detailed cleaning and a tank of gas and got nothing. I should have complained immediately, so I certainly cannot complain now. Just make sure that the work being scheduled is logged into the computer. Or avoid Derek. Maybe he just doesn't like me, or they just don't want to work on my old Ford. I also lease a 2017 Sentra from them UPDATE; 4 STARS, FROM 2. Squeeky wheels get the grease. A salesman called to check on my satisfaction with my 2017 leased Sentra, and I told him of my woes. I do believe I am being taken care of now. The old Ford is being adequately maintained, and other problems are being sorted. I will continue to give them my patronage.

Fixed the issue with our car but it did take a little longer than expected

Buyers BEWARE!! Nissan Corporate has substandard book keeping and incompetent staff !! My son turned in his lease a YEAR ago. About 3 months ago, Nissan began falsely reporting to the credit beauro that his lease was a repo!! Shortly after my son turned in the car , Nissan sold it to someone in Indiana. Now they can’t find the paperwork and are busy playing the blame game, and now, not returning his numerous phone calls!! In the meantime he lost his house at the final closing because of the false reports on his credit!!! The Nissan mission statement on their website is a joke- empty words!!

In November 2018 I paid Jackson Nissan $984.00 to replace the blower motor on my Sentra. Exactly 12 months later it needs the blower motor replaced again. I will scrap this 2012 car before replacing the blower motor every 12 months. It only has 107,000 miles on it.

Called for something as simple as a key fob replacement. After multiple calls unanswered voicemails and inability to send a simple email with an estimate I would have to give this dealership zero stars. Save yourself the headache drive a little bit farther down the road and avoid their terrible service.

Fast and friendly. The people there are good with side conversations when they need to be, as I was waiting for a family member to finish her process, and another guy spent half an hour keeping me occupied by talking about video games. The cars are really nice too, and they'll treat you well when you buy from them.

I loved my brand new 2017 Nissan nismo. Right when I walked in to the dealership I was helped and treated with great respect. This dealership expiercience was 10/10 compared to the other dealerships I went too. The staff was amazing and I highly recommend coming to this dealership

Great Customer service!! Very professional , quick and easy! The most honest dealership I've ever been too. Thank you for making the impossible possible and most of all thank you for my 2017 Nissan Maxima!