iTHINK Financial Roswell St, Marietta

Overall great Credit Union. Just an inconvenience that you cannot deposit funds into your account from the ATM Machine outside the Bank, without going into the bank to do so.

After 11 years, I will be leaving IBM/iThink Financial. When I financed my vehicle through them, there were some forms missed on their part. They "attempted" to send me the form via mail for a year, but I never received it. I finally received the form via Certified mail and it stated that my vehicle loan interest rate was going to increase to 15% unless I turned in the form. I took the form to the local branch and of course when they withdrew the payment the next week, it was still at the 15% rate. I called and they stated that they had not received the form for my wife, which was never included in the Certified Mail package. So I took my wife to the local branch and submitted the form. I called to ask for my $600 over two months in interest back and they stated that they would not retro it back. I am pulling all of my accounts from iThink financial as soon as possible and they will lose more than $600 in interest. It is so unfortunate that I can't receive a refund for an insanely high interest rate. On top of that, I have submitted a Contact Form submission and requested a called from my local Branch Manager and couldn't even get someone to reach out to me. This Credit Union was, in the past, very personal but not any longer. Sorry that you have lost my business over something so small.... to you.

Do not use their easy "online" application to open a bank account. I opened the account in July 2017 it is now December no cards, no routing numbers, no one has contacted me! I have called several time long wait times and no one wants to help. I asked them to justclose the account I was told to send in a fax stating that is what I wanted due to the fact I work full time 8-5pm and they close at 5! The fax was sent and the account is still not closed! Wow lol good customer service right

Angeles Burgos is AMAZING! Best customer support I have experienced in years. She is a wonderful, wonderful person. Ask for Angie when you go there.

Great customer service always put first!

Horrible customer services they don’t even try there answer is just no .