Georgia's Own Credit Union Cobb Pkwy, Marietta

After being on hold 45 minutes still unable to speak with anyone regarding fees added to my account ,that I was not aware of. Very poor customer service . Been with this bank for several years, instead of customer service improving it seems to be getting worst. Will be looking for different bank in near future.

Worst place ever. They claim to care about their members, but they don't. Even pull little stunts to charge you fees that you don't deserve. Closing my accounts ASAP.

Had a customer write me a check went to the Marietta location to the drive-thru to catch a check young lady told me I had to come in I told her I did not have a mask and she said there was no covid and because I did not have an account I would have to go in as I ended location after being told there's no covid I proceeded to see everyone that works there with a mask on and everyone asking you please sanitize this please sanitize that please stand 6 ft away young lady that cashed my check was very rude I would not suggest this bank to anyone go somewhere else go to Bank of America Bank of America is much better

Hours aren't the best. Their branches are very limited so I'd advise to bank with someone else as well, which is what I do. They have ok customer service if you go to the bank. I've called before but they don't answer or call back. They offer low rates which is why I use them.

Great customer service and staff. They lost a point for turning me down for a car loan, despite great credit. Ended up financing thru Capital One for a lower rate then they would have offered me even if had been approved.

The staff is good. However if you live in the Cobb area i would not recommend this bank because there are no other credit unions nor atms to go to without having a long drive or paying access atm fees.

Worst bank ever. My mother was closing on a house and was giving form to do a wire transfer we made a small mistake and was meet by a rude teller name Ashanti. She rudely told us that we filled out the form wrong. When asked how to fill the form out she rudely told us how and when I told her she was rude she proceeded to argue with me and my mother. Ashanti has bad customer service. And by the way a new teller told us to fill out the form wrong and she got the information from Ashanti. Bad tellers bad customer service and they charge for EVERYTHING.

I am not sure if this branch changed management or just overall downfall of staff but service has been poor lately. This bank used to have good service and they acted like they wanted your business. Now it seems they don't really care. What happened to customer service?

...a convenient coin counting machine that is really an inconvenience because its rarely in operation or always being repaired. No one never knows when it will be up again and don't try calling to find out. Just get a new one

I was trying to find out what is required to open a business checking account. I just keep getting voice mails with every number I push. Is this the new way to do business? What happened to customer service with an actual person? If I cannot get someone on the phone when I am trying to open an account, how am I going to get someone on the phone if I have a problem in the future with my account?