Insignia on M New Jersey Ave, Washington

Concierge team is top notch. And I can't say enough about the cheerful attitude of Marcus Ewell. He greets everyone with a smile and hello, regardless of the time of day. We are so fortunate to have him.

I recently moved into the building. The team in the leasing office and concierges have been extremely friendly, supportive, and accommodating. Everyone has helped to answer all my questions and help me get settled. It's a wonderful building with lots of amenities. I'd highly recommend living here! :)

I have only lived here a few months. The staff from maintenance to concierge to houskeeping are really top notch in knowledge and really want to make you satisfied. Any issues I have reported or questions I have asked have been responded to quickly. When repairs were made they left no mess when finished. The building is pretty quiet for being in a construction area and baseball stadium. The amenities are great. It has the nicest lobby area I have seen in the area. There is a roof top pool and several grills. There is also seating with gas fired outdoor heating on the roof. There is another outdoor patio area on the 1st level that also has seating and grills. Off the lobby area is a large sitting room with a bar area and pool table with several tvs. There is also a workout/gym with treadmills, floor weights, stair climber and stationary bikes. In another area there is a yoga room and adjacent to that a dog wash area.

TL;DR: Small apartments; high prices; loud noises; amenities that disappear at management's sole discretion. Staff: I have lived at Insignia on M for nearly a year. From day one, the staff and management have responded to standard requests (such as for guest parking, package pickup, maintenance, etc.) and complaints in a confrontational manner. Their initial reaction is almost always to deny or doubt whatever issue you've brought to their attention or cite some unknowable policy that prevents them helping you. Staff are sometimes friendly, but this usually evaporates if your request is not easy or requires minor deviations in standard operating procedure. In short, it has been my experience that you should not believe they will give you the benefit of the doubt nor will they deliver customer service outside the very tight terms of your lease. They show very little interest in retaining residents and cultivating a welcoming community. Noise: What they do not tell you explicitly (but make you waive in your lease) is the extremely loud noise on the alley side of the building from garbage pickup. This pickup occurs M, W, F's as early as 7am (but the times can vary throughout the day) and lasts for typically 20-30 minutes, whereby you cannot accomplish any work or phone calls. Sometimes pickup happens twice per day. I cannot stress how loud this is, especially because it echoes between the buildings. This does not include additional delivery or moving trucks, which occur at random periods but do not produce nearly the same severity of noise. Amenities: When the COVID-19 pandemic struck, management closed all the amenities without plans to reimburse residents or reduce rent, improperly citing the Force Majeur clause of their nearly 80 page lease. When confronted multiple times about it, they finally partially reopened their amenities (rather than have to compensate residents indefinitely), and management attempted to add new terms to our lease without compensation or consent, the violation of which would lead to termination of our lease. The management continues to implement absurd policies not grounded in science (despite claims they want to keep tenants and staff safe) and has allowed ongoing theft of community equipment to occur without providing remedies to the situation. The elevators are not always all working, and during their restricted use because of COVID, lines can go out the door waiting for the elevators. Overall, you pay luxury prices for less space and amenities subject to unrestricted changes to use policies (including partial or total elimination) at the sole discretion of management. I do not recommend moving here unless you are willing to pay the price without any guarantee of the benefits.

Honestly, in this pandemic environment, it is a relief to be greeted with such a warm welcome day in and day out from Marcus Ewell. The building is great but Marcus is one of the highlights of staying here at the Insignia!

I really enjoyed living at Insignia on M during a 4-month work detail this summer. Everything's very new and worked great. The layout of my apartment was efficient, spacious and filled with natural light. The front desk people are outstanding (especially the one who tracked down a package that another one gave to the wrong person). The neighborhood is a great jumping-off place for enjoying DC with the waterfront, the Mall, Eastern Market, myriad restaurants and more, all within easy walking distance -- or take advantage of a Capital Bikeshare bike from one of two docks within two blocks -- or the Metro station just outside the door. I left just before the new Peet's Coffee opened downstairs, but it'll be there for you! If you're a baseball fan you'll like being within shouting distance of the ball park; me, I most miss Blue Monday Blues at Westminster Church a few blocks away....

From 2017 - to early 2019, Insignia in M gets 5 stars plus. Now it is a shell of its former self with only the very friendly and hard working cleaning crew trying to stay on top of the mess from the only one working elevator that is often drenched in dog pee. Some dog owners are very irresponsible and let their dogs wreck havoc in common areas including s**ting in the corridors and don't bother to clean after them. Given how long it takes to go up or down, I can understand the poor animals not able to hold it on the way down. It has been close to two months with the elevators issue, and it is worrisome that major problems are not handled by management in timely manner.

Lived here for over three years and loved the property, location and community environment. Building is very pet friendly and is close to Garfield and Canal park. Moved out of the area but if back will definitely consider moving back.

If I could give more stars I would. The property has the most beautiful amenities in DC, the apartment finishes are amazing, and the office and maintenance team are exceptional. I love it so much that my girlfriend and I just renewed! I'd highly recommend this property to everyone, with it's easy metro access, and access to some of the best restaurants in the city, what's not to love!

My daughter has been living here for several months and is very happy. Everyone is extremely helpful. The location is perfect for commuting since the Metro is so close. If you have a pet, you can’t get a better home. The rooftop dog area is very convenient as well as having many outside open areas for walks. I would highly recommend IOM.