InFirst Federal Credit Union Little River Tpke, Alexandria

UPDATE: After I posted this review on 6/9/2022, "conveniently" my INFIRST FCU APP on my phone stopped working, too. Won't allow me access to my account through the app claiming I have another app in my phone capable of pulling my info. I'm "sure" that app just happened to be detected right after I left my 1 star review. I have been with this credit union for approximately 30 years, probably more. Have not once ever been approved for a mortgage or home equity program through them ... Not Once. In my personal experience with this credit union, these folks are prejudice against single female individuals. If this is you and you're looking for ANY mortgage or home improvement loans, go elsewhere. You will be denied. Doesn't matter your score, either. They never return calls to advise about loan status, either, you have to waste time calling several times to ask to be told "it is still in review" after several days. They, also, placate you by asking for more information only to deny the loan each time. I hate this FCU, actually have hated them for a long time. Once my car is paid off, I'm closing the account forever.

I visited this bank as a member of another credit union in the CO-OP Shared Network, and I was extremely impressed by the service I received. I never thought I'd write a review for a bank, but this is the best service I've ever received in one. I called beforehand and a representative quickly responded to me, and as soon I stepped into the building I was directed to a teller for assistance. The transaction couldn't have been easier. Thank you!

Thank you Ms J. Sanchez for taking the time to help me secure what I needed. You were very professional, skilled, and kind. I kno for a fact that you went up and beyond the call of duty and I will forever be grateful. THANK YOU AGAIN