Independent Bank N Euclid Ave, Bay City

I recently had a charge come out of my account that made my account overdraw. I had recieved notification funds were pending to come out.The account still had overdrawn. This situation was taken care of within an hour of the funds being pulled out of my account, not even during business hours. I took care of the situation as soon as I was made aware of it, I have NEVER had an over draft with this bank. I spoke with a manager (Ashley) on the situation. She was rude, condensending, treating me as if I was a constant problem, when this is the first time I have ever encountered a problem with an over draft, and I was on top of it that same night. I will no longer keep my business at a place where I am treated like that. I wouldnt treat another person like that... let alone a customer.

All branches shut down Friday and throughout the weekend as well as telephone banking and online services. I am unable to access my money in any way and after 17 years I will be closing out my accounts and starting over with another bank. Seems you care more about pushing your One Wallet then retaining customers.

I always shy away from the whole bank experience. This place surprised me. Not only did I get the kind of simple account with no dazzles or surprises. I also got an amazing experience with the employees. I got a very sweet girl who was just learning her way around the bank. She made it interesting and the time was long but I loved the conversation and the coffee. I felt comfortable, and for me that was a big deal. They let me take a couple of flowers home they had on display and I also got personal hand writes letters from the new girl herself and it further satisfied my experience. The drive through is fast and the atm never fails. Its in a good location. A nice quick service drive through, atm and wonderful employees. What more could you ask for?

I would recommend the Euclid Ave branch to anyone. The tellers are friendly and knowledgeable. Any problems I have encountered have been resolved quickly and courteously. They have been my first choice of banks to handle my financial needs and always will be.

12 minutes to tell me they wanted to put a hold on check and cash a different one. Not really sure the teller knew what he was doing. If my local branch wasn't as good as it is I'd be long gone from Independent. The larger branches are not what I need in a bank

I love my bank on Euclid in bay city. Most of the employees know me by my first name.. Rather impressed.. The staff is very friendly & goes out of they're way to help me!

ATM doesn't work about 50% of the time and if you work alot (like me 55+ hrs a week ) and they can't get a hold of u to let u know that u have another bank account with them that has been inactive for 2 years,they will just turn off ur ATM card.

I wanted to take moment to thank all the staff and especially Rachel for their help today. They went above and beyond with my transaction. Polite and professional. Thank you

To Mary below it’s pretty easy to give one star and say they’re liars but not elaborate on what they lied to you about. Let me guess you have bad credit and they would not loan you money? So you come on and give them a bad rating. I’m sure you’re the type of person where it’s everybody’s fault except for your own.

The employees there are ALWAYS very polite, professional and fast. They take their time to explain transactions to patrons asking questions.