Independent Bank 17 Mile Rd, Cedar Springs

I have been an Independent Bank member for over 20 years. I have had a few issues here and there but overall, I really liked them. I do a lot of automatic payments and today I had a payment hit that was supposed to go out of a different account. This caused me to overdraft. It was my fault so I wasn't too upset. Then I see that they are hitting me with multiple overdraft fees because they have re-arranged the way my bills hit the account that day. I dont' mind paying for my mistake, but paying so much extra because of their greed...this I have a problem with. I have resisted moving my account because of the longevity I have been here but no more. There is no longer just two choices in Cedar Springs. 24 hour grace period here I come.

Do not go if you are hoping for a timely transaction!!!! Every time I go service is slow even if you are the only customer! Today was the final straw and I plan to move our accounts as soon as possible to LMCU. I arrived at 9:06 to deposit cash, it took 14 minutes to get my receipt back! There was one other person in the drive-through.

Worst bank ever! So many issues it's crazy. From telling me the wrong dates of when money is available which also hurt my credit! And they said because the payee on the check (which was signed over to me) wasn't on my bank account that I couldn't put it in my account. Don't waste your time. Just made a chase account and will be switching over. Terrible experience. Also, their customer service isn't open 24/7 like chase.

Just went through drive through to cash a company check. I was the only person in the drive through line when I pulled up. I waited 8 minutes before I pushed the call button the gal said were r eallt busy we will get to you. I said I'm just cashing a check. Then I was for my I'D. I have 3 accounts here plus my mortgage yet had to show I'd. The 2 cars next to me were helped before I was and never got a thank you or nothing. The total time to cash my check was 14 minutes. Very very poor customer service! Probably why my husband and I deal with either Rockford or Howard City branches.

I had a piss poor experience with independent bank in cedar springs that lead to me closing my accounts with them. I will not be returning to that branch or any independent bank branch for that matter. The situation was very avoidable and management didn’t seem to care. DO YOURSELF A FAVOR AND BANK ANYWHERE ELSE!!

Worst bank I've ever dealt with

Horrible bank. Go anywhere else. The bank has no transfer-ability to outside banks, they take forever to set up online banking and they make everything else a complete pain in the ass. Independent bank has horrible customer service. Bank with chase.

I have always had wonderful customer service at Independent Bank. The staff is always helpful and friendly and they have a great sense of humor as well!

Awesome place to do your banking in person or on the go. Very helpful and courteous staff. Very professional home town people.

I have called this bank 5 times now in a row an phone not answered it's picked up for brief second then hung up all five times now no one has answered my simple question. Thx yall used to think u guys were awsome but this just put bad taste in my mouth.