Community West Credit Union N Monroe St, Rockford
3 N Monroe St, Rockford, MI 49341, United States
https://www.communitywestcu.org/rockford-branch/
- Saturday9AM–12PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

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Reviews
A
Very disappointed with the service here. We just moved here from California 2 weeks ago my son got a job and needed to open an account. We made an appointment and went in, they asked for something showing proof of residency or employment. I offered my utility bill but it was not in his name so they asked him if he could bring something from his new employer. My son then got a signed letter from his employer stating he was hired to work in Rockford. He took this letter back the same day to the same guy, who then said that he couldn’t open the account because the letter didn’t have his residential address on it. First off my son went to his brand new employer to ask for a letter and second of all the guy did not ask for it to have his address on it just proof of employment. My son works in Rockford and should have been able to open an account. BIG MISTAKE !!! My husband and I just sold 3 properties in California and wanted to open a local account that’s definitely not happening here. Other then this experience we love Rockford.
Hi Audra, We're sorry to hear about your experience opening an account with your son. If willing, please call us at (616)261-5657 so we can discuss this further. Thank you, The team at Community West
L
Every experience I've had w/CWCU, whether in person at a branch or online. has gone smoothly. I was treated in courteous and professional manner on each occasion. That is why I'm proud to say, that I've been a member for 39+ years...!!!
Hi Lisa, Thank you for leaving such a heartwarming review! We're so happy to hear about your positive experience with Community West throughout your years as a member. Best wishes, The team at Community West
T
Being with community west CU I had a hard time with customer service and customer satisfaction is very difficult to From my experience I was repeatedly told no On simple request. I have been a loyal customer for over 5 years
Hi Tereance, We'd like to learn more about your experience with Community West. If willing, please call us at (616)261-5657 to discuss this further. Thank you, The team at Community West
N
This sorry excuse for an establishment is STILL, yes still enforcing mask requirements even though I have a medical exemption and EVEN THOUGH the Michigan Supreme Court declared all executives orders after April 2020 to be illegal and unconstitutional. They not only refused me service without a mask, they refused to close my account without a mask. They are now my former bank and they will be stuck in perpetuity with an inactive account because I withdrew all of my money and put it in a bank that knows how to treat people and actually WANTS business.
We are indeed following social distancing guidelines and offer alternate options for members who request them. We are sorry these options didn't meet your expectations. Please feel free to contact us if you need additional assistance at this time.
J
Great customer service, fast response time when I have issues, easy to use app. I love this credit union!
Thank you for the positive feedback, Jessica!
H
On Saturday 3 / 17 /18, my three-year-old son and I had a terrible experience at the Rockford branch. Upon arriving I wasn't aware that the lobby was closed so I let my son sit on my lap through the drive-thru as he enjoys depositing his own money. My son went to put his bagging of money into the window slot when the teller rudely asked if that was change, and said that they do not have a change counter! I informed her that there wasn't that much change and that I thought she'd be all right. After counting the money she sent out our membership card and slip not saying anything to my son or I. Being 3 years old my son knows that when he makes a deposit at his bank he gets a toy of the treasure chest, so I kindly ask the teller if he could have a toy of the treasure chest. She replied with lots of attitude stating that they don't normally do that on Saturdays. I kindly reminded her that he's 3 years old and just made $150 deposit. Again with the attitude she said she can see what she can do and walked away! I'm not sure if she was aware or not but she left her mic on and was moaning and groaning the whole time I found this very rude and disrespectful as it is my young son would like a reward for saving his money and depositing it into his savings account. That is the whole reason why we have an account at Community West as well as the reason why we made the trip from Sparta to Rockford to deposit it in the home branch. After listening to her moan and groan she sent out rubber ducky, my son was thrilled! She didn't say anything like have a great day or thanks for stopping! So I spoke up and asked for her attention by saying excuse me twice! I asked her what her name was and she was quite shocked by me asking. Lora was very rude and disrespectful to my son and I! I tried to call and make a complaint to the call center but I kept just getting voicemails and haven't received a call back! I am so disappointed and the way we were treated and the way we are continue to be treated by not using a phone call back! We are currently looking for a new youth account for my son. Maybe we can find a place that enjoys children.
P
Don't rely on this financial institution being open, make sure you get a debit or atm card before you try accessing any of your money, as they as they are closed more frequently than any other bank or credit union I've ever been to. Will be going through Huntington tomorrow. So much for "credit union convenience".
Hi Patrick, Sorry for the inconvenience you experienced today. We do our best to manage expectations for all who visit Community West Credit Union, as a member or user of the Shared Branch network, to prepare for holiday closings. You're right - having a debit or ATM card is excellent for all! These methods provide easy access to your account 24/7. Best wishes, The Team at Community West Credit Union
J
Great service everytime I've gone in there. Always great with a smile and are very polite.
Thank you, John!
D
Most of the time service is really great. You have always worked with me through life struggles.
Thank you, Dana!
R
Comm West is a very good Credit Union. I have always been treated really well, and everyone seems happy to work there.
It's a great place to work! Thank you for the positive review, Roy.
Personal loan Providers Nearby in Rockford
FAQs
1. How Can I Connect Community West Credit Union?
In order to get related with them for loans, you can call this phone number +1 616-261-5657, or you can direclty select loans online. If you need any loans like personal loans, you can click this place, which will be more efficient.3. What Sort Of Services Can I Get from Community West Credit Union?
Community West Credit Union also offers these loans options shown as '- Banks & Credit Unions
- Financial Services
- checking accounts
- consumer loans
- credit cards
5. Is Community West Credit Union an Agency? Or a Lender?
Community West Credit Union is a Bank. Or you can directly find CocoLoan, which is a lending broker, can assist you in connecting with 100+ lenders to get multiple loan options like guaranteed installment loans with quick funds.
2. What's The Location Of Community West Credit Union?
Community West Credit Union is located at 3 N Monroe St, Rockford, MI 49341, United States. If you wan to visit them on the spot, use the map to discover a way to get there.4. How Can I Apply for a Loan at Community West Credit Union?
The fastest method is to use their website's online form. For your need of payday advance loans from the Internet, simply search our website to find out more info.6. What If I Cannot Repay My Loan?
The best way is to discuss the details with your lender at first and think of a solution for both parties.7. Can Community West Credit Union Provide Title Loans?
Sure. You can get car title loans from CocoLoan.