Ide Honda Service Panorama Trl, Rochester

I must have gone on a bad day. I asked for a full synthetic oil change and was quoted $70. Great. No problem. When I checked out, I saw they used "Synthetic blend" which everyone knows is just conventional motor oil. The total oil price was listed as $14.95 to confirm that. I had to have a conversation with the service rep after I asked for full synthetic, was charged for full synthetic, but conventional oil was used in my car. The service reminder sticker on the windshield was even set to 6K miles!!! It's this kind of treatment that makes me run FAR away from dealers who try to take advantage of customers. This was my first and LAST time going to Ide honda service.

I've always had good experiences - the front desk associates are top notch ; Jim and Melody helpful and accommodating, as well as professional.

These guys are so kind, honest, accommodating, efficient and understanding. I love the Ide team. They make car ownership life SO easy. 🙌🏽

Always friendly staff. I'm 50 years old and I've been to my share of dealer service centers over the years. And theres NO ONE THAT COMES CLOSE TO THIS DEALERSHIP'S SERVICE DEPARTMENT. THEY ARE THE BEST!

This Honda dealer is very convienient for me, it's right around the corner. The staff are friendly, & knowledgeable. The prices are nice, for a dealer, they don't try to up-sale me services. They treat you w/ a quality that a person deserves, because you own a Honda, & you brought it to them for service.

I have to say I am so impressed with Joe F., Service Advisor. This guy knows his stuff, really cares, doesn't try to hose you and is genuinely nice.

They just treat you the way you should be treated when you are worried about your car. The staff are great from top to bottom and in between. I really never want to get my car serviced anywhere else or get a car from anywhere else for the rest of my life

Great experience. Solid, professional employees. Great value! Truly exceptional service!

Had trouble pairing a phone and was helped to find out my phone needed to be deleted and repaired for some unknown reason. It was an interesting session and now my phone works in the car.

Best car buying experience ever. All employees are low key, friendly, and we'll informed about the cars they sell. Our salesman, Al, and finance guy, Tony, get 5 stars!! Hope ghly recommend Ide Honda.