Huntington Bank S, Naperville

I am a caregiver to my mom, and she has been subject to bullying and harrassment by Huntington for the past year since they took over TCF. Early Friday morning, my mom was trying to recover from her cough, and Huntington woke her up with another harassing phone call for money that she never owed. The argument they forced on her worsened her condition. We never had anything to do with Huntington. Huntington and TCF overdrew from our account when they merged. The banks incurred their own overdraft fees and negative balances when they violated our TCF account. Then Huntington closed our account without our permission. Upon my complaint to the CFPB, “Robert Allen” from “Customer Advocacy” replied to us with a check for Huntington’s disputed amount and a letter threatening “continued collection efforts”. I did not understand this reply, yet CFPB closed the complaint. Now “Robert Allen” does not reply to our calls, and Huntington is denying his existence and our exchange with him, as they continue to harass my mom via Collections and threatening phone calls. They have also harmed her Fico score, a record that was otherwise flawless from the start. My mom is almost 90, in weak health, and suffering from osteoarthritis. The bullying from this “bank” for their own errors and fraud is taking a toll on her. We never had anything to do with Huntington. We were never their customers. It’s not a customer service issue. It is bullying and theft of an elderly person from a place that calls itself a bank.

I have one word for this place.. Trash!! I came in today to open a checking account. I was told that I have to wait 45 minutes to see someone. I said that I would wait. After waiting 15 minutes, a so called banker told me that I would have to come back next week, that they were too busy. Too busy?? With 2 customers?? Rediculus!!! I wouldn't give them 5 bucks. Stay away from this place. They are a joke. 1 star is too much.

Rude and unhelpful staff. Went in to resolve something before it became an issue. Today it’s an issue. I was sent away and not even entertained with the notion that what is happening to me now, would happen. I was dismissed. Now my account is negative. I can’t reach anyone from customer service. No call back option available until wed. Today is Monday! I have to go back to this branch tomorrow in hopes that the rude and uncaring staff I ran into this weekend will actually help me tomorrow. I don’t have much faith in this bank. My in person experiences have really been poor. I’m emotionally and physically exhausted. Banking should not feel and be this way.

Stopped in yesterday and asked if they could change my $60 (1$ dollar bills) that accumulated over time into larger bills and they did not want to do it because i do not have account with them. To me that does not make sense.

Business Banker Ms. Linda does not know how to open new account. They are extremely novice and have no experience serving customer. You will be better off banking with Bank of America, PNC or BMO Harris banks across the street. Stay away from this bank.

They tricked customers into opening accounts and depositing large checks, but didn’t honor the bonus. DO NOT WAIST YOUR TIME AND MONEY HERE!!!

Very good and friendly staff. Patrick Tu is great person, very quick and helpful. He was greatly helpful to us.