Hugo A. Concha - RoundPoint Mortgage Servicing Corporation Cutter Mill Rd, Great Neck

We just completed the refinancing process for our home and want to express my gratitude to Hugo for following up, answering questions, and providing reminders as appropriate throughout the process. Hugo was always responsive, helpful, and available and as a result I recommended Hugo to a couple of colleagues refinancing and purchasing a home. Well done Hugo and thank you for all your help and assistance.

We refinanced our primary residence with Hugo. He was extremely responsive and communicated consistently through the entire process. The loan and terms were exactly as stated with no surprises. We will definitely use him again for any future refinances and we highly recommend him without hesitation.

Hugo was very helpful with our closing. He was resourceful, and worked diligently to get all our paperwork done. He helped us understand the terms and contracts to their full extent and was very patient with us during the process. Thank you for your service, we really appreciate it and we will be recommending Hugo to other homeowners who are looking to refinance their mortgage.

Hugo was so understanding of my limited experience with the whole loan process. He clarified kindly when I needed it. He was caring of our tough personal situation. He called me even on weekends and after hours. He was always professional, knowledgeable, kind, and reassuring all was going smoothly, and I especially appreciate how he tried his best to make the closing happen in our needed short timeframe. Sincerely, Louise and Jim

I recently purchased my first home and working with Hugo made the whole process so much less stressful than it could have been. I don’t know a lot of professionals in this industry who would take the time to sit with you and review line by line every term/ figure on your statements simply because he wanted you to feel comfortable and better understand all the financial jargon before moving forward. This showed me not only how knowledgeable he is on the subject matter but also what a genuine person he is. Every question, call, text and email was met with a prompt response and brought clarity to an otherwise overwhelming topic. I would absolutely recommend him to anyone looking for assistance with obtaining a mortgage, especially first time home buyers.

Hugo was absolutely amazing. He went above and beyond. He always answered my calls and texts. He understood that my days were very busy, and still communicated with me after office hours. He made my homebuying experience as stressless as possible. Hugo provided me with up-to-date information regarding my application the moment he had been updated. I am extremely grateful to Hugo and will absolutely recommend him to all of my friends, family members and acquaintances who are in the homebuying process and need guidance from a mortgage advisor. Thank you so much Hugo. I appreciate everything you did for me and my family.

Hugo was very responsive and knowledgeable. He had an answer for every single question I had throughout this process. He went above and beyond by providing me with calendars that outlined my process step by step, info graphics, and detailed data that ensured my understanding of the process through clear visibility and projections. He is a highly effective and competent banker!

Hugo was very responsive, I had many questions throughout the process. I was stuck renting for many years and through his knowledge and diligence he made my family’s homeownership dream come true. He answered all of my emails, phone calls and texts promptly and professionally. I am recommending him to my family and friends. I couldn’t have asked for any better service. Great person and he followed through on everything

Hugo Concha was a pleasure to work with. He certainly was able to guide me through a lot of the confusion of what was needed as far as paperwork and documents. Him and his team worked hard and diligently to get me the best mortgage deal possible in a timely manner👍🏽.

Hugo went above and beyond to help me every step of the way. He was always a phone call or text away and would always answer back quickly with any questions I had. He made the process very very easy and stress free.