Hughes Federal Credit Union N Thornydale Rd, Tucson

Hi Cassandra. We’re very sorry to hear about your car loan experience. We always aim to assist our members in a timely manner and apologize if this was not the case. If there are any remaining issues we can assist you with, please don’t hesitate to let us know by contacting us at 520-794-8341 or by sending us a secure message at HughesFCU.org/Contact. Thank you for bringing this matter to our attention as this helps us look for ways to improve our members’ experience.

Hello Chris, thank you for stopping by and leaving us a great review! Our lobbies are open, but we highly recommend making an appointment as we are limiting occupancy. Thank you for being a member, we look forward to seeing you soon!

Hi Jonathan. We always love hearing from our members, but we especially like hearing that our members are happy banking with us. Thank you for taking the time to let us know about your experience and for being a Hughes member! We look forward to continuing to serve your financial needs.

Hello Jake, I’m so sorry to hear that we were unavailable to answer your questions. Our call center has been experiencing a high number of callers as of late and our management team has been made aware. You can always send us a private message using our secure messaging center https://www.hughesfcu.org/contact in order to connect with a member of our team. We hope you will allow us an opportunity to turn this experience around. Thank you!

Hello and thank you for your feedback. We apologize for the inconvenience as we are experiencing a high volume of calls. We recommend setting up an external transfer or automatic payment at https://www.hughesfcu.org/make-a-payment. It sounds like you’re having difficulty remembering your log in information with Hughes, in that case, we recommend authorizing Hughes to automatically withdraw the payment from your bank or credit union by filling out this form https://www.hughesfcu.org/docs/default-source/fraud-dispute-forms/direct-payment-authorization-form.pdf?sfvrsn=636f566_30 and mailing it or faxing it to Hughes Federal Credit Union PO Box 11900, Tucson, AZ 85734-1900 You can always send us a secure email message at https://www.hughesfcu.org/contact. Best advice would be to set up automatic payments, so you won’t have to worry about it. We want to assure you that we are here to help and guide you through the process.

Hi Eric. We’re very sorry to hear about your experience at our Thornydale branch. Please know that we value our members and always aim to assist in a timely manner. We apologize for the longer than usual wait time. If there’s anything we can assist you with, please don’t hesitate to let us know. You can stop any of our locations, call our Member Contact Center at 520-794-8341 or send us a secure message with more information by visiting HughesFCU.org/Contact. Thank you for taking the time to provide us with some feedback as it helps us improve our members’ experience.

Hi Priscilla. Thank you for taking the time to share your experience with us. We take pride in providing our members with excellent service and the right financial products, so we’re happy to hear we’ve exceeded those expectations. Thank you for being a Hughes member!

Hello Nubth, we're sorry to hear about your experience at our Thornydale branch. We'd love to learn more about your visit as well as assist you with the Hughes mobile app. Please give us a call at 520-794-8341 or send us a direct message at https://www.hughesfcu.org/contact. Thank you.

Thank you, Jennifer, for your kind words. It's a pleasure to have you as a member.