Howard Hanna Lakewood Warren Rd, Lakewood

Good experience, all the way around, couldn't be better, As an experienced agent it is great to know that you have someone in your corner when you need it. The office is a smaller office where everyone gets the attention and mentoring that they need to succeed. The experienced agents in the office are supportive and always willing to lend a hand. Having a non competing manager shows the commitment that Howard Hanna has to the success of the agents. It’s a place where all agents successes are celebrated. Chris Merry is an awesome manager and coach. She even can fix office maintenance problems herself. Great resource! The location of the office is great because we can serve all of Northeast Ohio while specializing in Lakewood. Having full time staff dedicated to you and your success is vital.

I started at this office in May 2016 and the manager, Chris Merry, has been absolutely awesome. She is very helpful and a great mentor. The experienced agents are always willing to help the newer agents and I couldn't ask for a better group of people to work with.

I started as an agent there in the winter of 2016 and I cannot say enough about the staff and other agents! The seasoned veterans are always there to lend a hand to the newer agents. Our manager Christine Merry is there for you as an agent and for all of the agents clients. I know all my clientele have been very happy with the attention and service that this office provides. I'm never leaving!

Chris Merry is an INCREDIBLE manager and truly cares about her agents, and Lakewood as a community. Starting off as a new agent, I was nervous about getting into the business. Chris has helped me establish my goals and has been there every step of the way.

I would not recommend this office, if it meant I had to give my last breath. The whole process was absolute torture from beginning to end. Multiple real estate agents from this office showed my house, constantly leaving my doors unlocked in the middle of the day for anybody to enter. One agent in particular thought it was appropriate to turn off my breakers in my electrical panel leaving my security system to disconnect and all my clocks flashing. Oh and did i mention he locked my cat in the attic?! It took me 45 minutes to find my cat after they went through my house like savages. As for the buying process my husband and I kept having bad gut feelings about the house that we were going to purchase. We wanted to back out and our realtor was not being cooperative. There was a house that came on the market that was a house that had everything we wanted. We ended up not even getting to see the house as she purposely poked around and the house had an offer on it by the time she agreed to show us the house. Now I'm living in the house I had a bad gut feeling about and the Howard hanna agent that flipped the house "rigged" things so they looked up to code for the inspection (had an electrician write up a report saying the ampage in our breaker box is adequate for this size of a house but it's not because our breaker keeps popping when the furnace is running) and we have to pay thousands of dollars to get things fixed (that's not the only electrical issue sadly) . (Theres ALOT wrong too much detail to explain on a review) after 2 months of owning the house I'm over it and ready to get rid of it. If only my realtor would let me look at other houses when we had the bad gut feeling ........(we looked at one other one but had someone else take us and he said bad things about the house the whole time not letting us think for ourselves) When we went to sign our closing papers all of the closing papers were wrong and needed correction and our closing was scheduled very last minute to begin with so then it was scheduled yet again the day we were to begin moving.....I could go on forever....

This is the hardest working group of agents that I have ever experienced. The amount of care and concern that they give every client amazes me, every time. They have a commitment to growth and professional development that allows them to continually hone their skills and deliver the best service to their clients.

This office has caused me so many headaches and has literally made my condo purchase process absolute hell. (My parents used Howard Hanna in Brecksville and their process was smooth. I honestly think it's just this office.) For starters, no one in the office knows or keeps up with laws and what is ok in Ohio. I was given wrong information on several occasions which put me behind. I was preapproved for a loan for a minimum of $25k for a condo. Later, after my offer for $35k was accepted, I was told the minimum amount had to be at least $40k. The seller was to contribute 100% of all closing costs. Later this was changed to only a percentage, because of some law in Ohio. Then why was it even written into the contract to begin with? They changed that excerpt in the contract without telling me. Thank God I read it before signing. Then everyone played dumb that someone else was supposed to tell me. My closing date kept getting pushed back with no explanation as to WHY. It took 3 months of back and forth "I don't know" and "We're doing our best" and "You have to be patient" before my mother called and raised hell. We had to call and email every corporate person and manager before anyone took any action to help us. Funny, because then we closed within a couple of days. Obviously I just wasn't a priority. I had to send in all financial information twice because it was either lost or not up to date anymore since the whole process took forever. The seller didn't fix one of the closets in the condo, which was written in the contract as something she was supposed to do. My condo keys were left for me in an envelope at the closers office. Nothing was labeled. There were no instructions as far as how anything in the condo works (heat, washing machines, storage locker, mailroom, etc) My realtor did not reach out even once to see how things are going or if I needed any additional info or anything from the seller. Not even a text message. She got her commission and kept it moving. 3 weeks after closing, Howard Hanna emailed me that I don't have insurance on my condo. I sent in the policy 3.5 months earlier. They just never activated it. Well, all of the info was lost. Then the policy that I got wasn't the right one. Why am I still, after 3 weeks, dealing with their incompetence?! What if my house burned to the ground right now? Would they use their commission to pay for my property loss? I doubt it. I AM ABSOLUTELY FURIOUS AT THE LACK OF KNOWLEDGE, CUSTOMER SERVICE, AND ACCOUNTABILITY! I have received no compensation for any of my troubles. I am seeking to take legal action for my troubles. There is no reason why it should ever get to this point.