First Federal Lakewood - Lakewood Detroit Ave, Lakewood

I've been with First Federal Lakewood for about 8 years now. I love it! Such an easy way for me.

First Federal has been great! They helped me with a very complicated issue and made it simple. They have solved problems that other banks never could. Very good, personal service.

I have never had so many issues with a bank and would never recommend them for any banking service. First, they have so few locations that are only open business hours, if you have anything that requires going into a branch, it's a hassle and usually time off work. They also never mailed us our tax forms, which made doing taxes this year a never ending nightmare until they mailed it to us. Next (and this is partially on me), I transferred money from my Huntington checking account to my closed FFL account. Huntington has record of it and said that FFL had to bounce it back. FFL still hasn't done this a month later. Lastly, we changed mortgage companies. Progressive sent them our proof of insurance when we bought the policy. FFL sent me a notice days later saying we didn't have coverage and they were going to buy us their pricey coverage. So, I had to go back to Progressive and ask them to resend it. I paid a lump sum for the year for Progressive's homeowner's insurance. FFL still has our old insurance payment, for a policy that was cancelled, on our mortgage.

I have been trying to join my wife’s account for the past two months since we’ve been married. They apparently had “lost” all the forms that we had given to them, then after some searching they realized that they never submitted anything. Now that everything is processed, I still haven’t received my debit card and it has been more than two weeks. They told me to wait for another business day next week to see if I receive it in the mail. They don’t want to issue a physical copy of my debit card to not interfere with what’s being “mailed”. I am very disappointed with the professionalism of the staff and their empty promises. There’s definitely a lot of room for them to grow efficiently.

it is always a pleasure to stop in and do business with the friendly and welcoming staff. Keep up the good work.

Love the excellent service we receive at FFL!

Everyone at the Strongsville Branch are so caring and helpful that you always feel you’re meeting old friends!! Thank you, Stephanie, Tiffany, Reem, Janet! A loud applause for all of you. Keep up the great work, FFL must be proud to have you. Thanks for your everyday help. 👏

I have had this account for so long but when it comes down to mobile app try to sign into your account it’s impossible I’m thinking of changing

Hands-down the worst customer service I have ever experienced with a banking institution. Contacted FLF to inquire about banking and acquiring a pair of cashier’s checks and was placed on a queue twice, eventually being rerouted both times and ultimately having the call dropped. Get it together, First Federal.

Says right on their website they cash inhouse checks for non customers for $5 yet at the branch they refuse. Perhaps they should update their website.