Hoselton Toyota Service Rochester

First time in Houston's because we recently moved to the area and our experience was all around a pleasant one.We have owned Toyota's for 25 years and have dealt with 4 other dealerships and I have to say so far so good👍👍😊😊.Thank you!

Toyota hounded me for months about a second URGENT recall on my airbag, which I had already been in for two years ago (guess that fix was only temporary). Finally contacted the recall service and they set up an appointment with Hoselton at 3:20 PM on a Friday. Received a confirmation email from Hoselton. All good so far. So I pull up to the service door (which has big signs that say "Pull up until the door opens"). The door opens and a guy comes out pointing at me. I roll down my window, and he says, rudely, "She's waiting on you to get out of the way!" Referring to a car behind me. So I pull away and park, thinking I need to go inside to confirm my appointment. So I go inside. They look at me like I'm lost, and tell me to pull up to the garage, where I JUST WAS. They apologize. I pull up in the garage. Another man takes some info then escorts me back to the service desk. Another man behind the service desk asks me why I'm there. I say I have a confirmed appointment for an airbag replacement. He says it's highly unlikely they will be able to get it done by the time they close (6PM). (The recall paperwork says it should take about an hour). He then says they don't even have the part to do the service, and I'll have to reschedule, and leave the vehicle there for most of the day to complete the work. Complete waste of time. I understand Hoselton is not entirely to blame, as the recall service (whoever they are) were obviously incompetent, but I expected Hoselton to at least be aware of the appointment, and/or tell the recall service they would have to order the part and schedule it when it was in stock, and with enough time to complete the work, so that I don't take off work early and waste my afternoon, or, at the very least, just be nice when someone pulls up to the service entrance instead of telling me to get lost.

Good..but should've been more elaborate to oil leak, as I had just had one done by my mechanic, unfortunately he over tightened the oil filter housing unit which is plastic, causing a small crack. No low oil indicators lights were presents at time of recall. A $25.00 fix. As opposed to. A $134.99..is huge... thank you

On my brand new Toyota the battery died. Took them two hours to charge the battery. Had to wait. I asked for a loaner. They claimed that they did not have one. I have lost faith in Toyota. One buys a new car with the hope that it will be trouble free. Afraid to go anywhere especially during the winter months.

My 87 year old Mother dropped her car off at 9:00 am today for NYS inspection, oil change, tire rotation and detail work. At 3:30 pm they called and said they could not get to the detail work today. This was scheduled weeks ago. 6 1/2 hours to do NYS inspection, oil change and tire rotation!

Great service, great people, very nice waiting area (indoor and outdoor seating).

Great and friendly service. Always take care of us.

Love my car and everyone that helped us