HomeStreet Bank Pacific Hwy, Federal Way

Such a despicable company!!! Called to found out they have been open all during this record breaking freezing/snow weather. As a local bank from Washington I am appalled!!!! You’d think they’d understand and could relate to their workers!!!! Really shows that they don’t truly care about their employees safety! I will be closing my account when the weather subsides! Can’t support such a bank

It’s heart breaking to see a 5 star business of old decay into such a garbage bank. Go anywhere else.

I wouldn't recommend this bank to anyone, ever. My boyfriend made his mortgage payments in cash in the branch but they never once made him aware that there was a problem with his loan. We are facing foreclosure and his credit has been devastated by this. We've been trying for months to get the loan straightened out but are told different things by different people when they happen to answer the phone. The communication at this bank is terrible. Tellers can't see when loans are in trouble. Foreclosure Analysts don't call people back. I'm now dealing directly with the Assistance VP of Late Stage lending and it's just more of the same. I have told her numerous times we are willing and able to pay the loan entirely current but she has failed to have the professionalism to even email me back. I want someone from the bank who can actually do something to contact me. I am sick of leaving voicemails that aren't returned and requesting information to just be ignored.

If I could give a zero star that is what this place deserves. I had spoke with one guy sent my information and then got tossed around from one agent to the other all horrible with communication. After my 4th or possibly 5th agent (lost count) and a month later of endless emails and calls trying to get a hold of anyone I finally got an email back and it said " oh, its been a madhouse here. What is it that you wanted." I actually am glad they ignored me cuz I would hate to have to deal with this company for the next 30years.

This Bank goes above and beyond for their customers!! Staci and Amy Reynolds were very polite and helpful! Highly recommend this bank! Thank You Home Street bank!! :D

Love this bank and Great customer service!

Martha and all the others who work there have been very nice and knowledgeable, THANK YOU VERY MUCH!

I can't believe this location has been here this long and they still don't have a bathroom for their clients.

Very nice & helpful when I come in thank you!