Holyoke Credit Union Westfield Rd, Holyoke

Worst tech support ever. I’ve been getting daily $0.00 balance messages for 4 years from the Holyoke Credit Union. That’s how long the account has been closed. I’ve called them numerous times, sent letters, and even tried mailing to multiple email addresses. All ignored or bounced. It’s literally impossible to turn off the notices unless the account is still open. Closing the account took 2 years because of their requirement that you literally had to come into the bank to close it. Hard to do from Arizona. When we finally visited - and brought in a notarized letter to close the account - they said the notices would go away once the account was closed. Still getting them. Nice people, but technology and the corresponding support leaves a lot to be desired.

So happy we chose HCU for our car loan! The interest rate was great (1/2 of what the dealer had wanted to charge) and the service was even better. Robyn L walked us through the process. She was very responsive, professional, kind, and helpful. We closed VERY quick on the loan. I would highly recommend HCU and ask for Robyn L!

I worked with Donna Lessard for the second time on a refinance. HCU has been my credit union for years because they’ve always been excellent to work with, and employees like Donna are why I am a big fan! Donna was a huge help to me through the process and was extremely responsive. Donna- thank you to you and the team for all of your help! I would highly recommend HCU for your banking and mortgage needs.

Im a local Nurse. I have banked with the credit union for approximately 6 years. I was out of work sick, for several months bc of the obvious. During that time, my checking balance became negative (approx $100.) I contacted the credit union on 2 seperate occasions, speaking to two different representatives, after receiving threats of collections. During these conversations, I re-assured the credit union as I returned back to work- they would be paid. That I unfortunately was very ill, unable to work for MONTHS. I even borrowed money from friends to pay down the balance, before getting back to work. Fast forward a few weeks to present, I currently have a $100 debt in collections from HCU and the account closed. A nice hit to my credit, thanks HCU. I thought local credit unions had compassion for the community. A similar compassion in which I showed, nearly giving my own life for the same community. Evidently, I was wrong. They couldn't even hold off a collections debt for a few more weeks, for one of the people who tried their hardest to literally save humanity. I will never re-open another account there. I will be advising my friends and family to close theirs also. They really should be ashamed of themselves. I almost died protecting people like you. Who were stuck at home, scared. I nearly died as a result. The thanks I get? A collections notice and credit deduction. Thank you Holyoke Credit Union. The name should be changed to " Bank of America mini-me"

Garbage bank. Have lost money belonging to my family on multiple occasions, avoid accountability at all costs. Fees for absolutely everything. Stay away from this dump.

We have been banking with the credit union for almost ten years. I have been satisfied with their customer service, hours and willingness to work with their members. We hit a rough patch and worked closely with Alan and communicated frequently and were able to work through the issue. I know sometimes it is hard to work on the banking end and listening to people that make promises to pay and then they don't. In my experiences with HCU, if you just communicate and be open and honest they truly try to work with you. Much better than a big national bank I worked for in College!

I only have good things to say about the care and kindness I’ve met with the people at Holyoke Credit Union. Whether it’s a call to the customer service, or a question assisting me with my account, they are always quick and willing to help. Mr. Alan Gross, in particular, has been of tremendous assistance to me in years past...and I know he’s available to assist me if I send a email with any questions. I give him (and the customer team) 5 stars and a thank you for all they do.

Holyoke Credit Union is the definition of why a community based credit union is much better than a National Bank. I first became a member about 12 years ago when I was looming for an Auto Loan. I did not really have a credit history but had a stable job I had been at long term. I was a member of a big bank and they did not grant me a loan because of my lack of history. As we know "no credit history" is the same as "bad credit history" in their eyes. Some co workers then told me about Holyoke because they were members. I applied for a loan and opened a checking account with them. I was approved for an auto loan with them and have now bad 4 with them all paid to completion. They are now my primary bank and that big bank I just use for a Christmas Club. Holyoke Credit Union has always provided the best customer service and helps in any situation you may have. I have not had 1 bad experience with them and I have recommended them to any person look I ng for a new bank. Thank you HCU for being a bank people can rely on.

I have so many positive experiences over the years at Holyoke Credit Union. One that stands out is being out of work for 3 months for surgery and worrying about my car payment. I spoke to Alan Gross who showed compassion and worked with me during that difficult time. I'd recommend this credit union to everyone for all of their banking.

I've been a Bank of America customer since 1977, I applied for a PPP loan for my business, after several weeks and a few trips to the Bank, I still could get into their system and could not get any help or answers. I went to Holyoke Credit Union and worked with Celia who is a small business lending advisor. She helped me and made it so easy to apply for the PPP loan, which was approved in a few days. Robin helped me open both business and personal savings and checking accounts. Even though I wasn't a previous customer, everyone there couldn't have been more helpful.