Heritage Financial Credit Union Rykowski Ln, Middletown

I worked with Dahlia at the Goshen office on a payment from GEICO that needed to go through HFCU before they could cut a check to my body shop. She was/is the consummate professional. Very helpful in explaining things and very spot on with details. She will be my "Go-To" person whenever I have to deal with HFCU!

This credit union offers many opportunities to save money on loans and savings accounts and the staff is very helpful snd attentive. They also give back to the community in a variety of ways.

I have been a client From herritage credit union for over 4 years. And I had no complaints At all until now i want to buy a house and since I have all my savings in this credit union I figure it would be better for me to apply for a mortgage loan here I been trying to reach Ericka Rodrigues because I guess she is the only bilingual agent or specialist. I been trying to get I touch with her for the last 5 months I sent her numerous messages with all my information no respond at all. It’s a shame. Yesterday I call my husbands credit union teg and they respond immediately and help us but I still want to shop around and see different options and different rates :(

Every time I tried to withdraw cash they gave me a hard time. They said I had to call ahead of time to withdraw $3,000...you can withdraw that from most ATM's. I called 3 days ahead to withdraw $15,000 and they said they could only do it in 20's, to which I said was fine. When I showed up at the Rykowski Lane branch they lied to me and said they didn't have it. After asking for a manager they agreed to give it to me, and miraculously had it in 100's. They also rudely asked me why I "couldn't just get a bank check". I've had accounts for over 5 years with six figures and never felt so disrespected. I closed my accounts today and will be going elsewhere.

The employees at Hudson Heritage go above and beyond customer service. They utilized internal resources to help us sort through a dealership bankruptcy that trapped us in a loan payment without a car! Further, they were able to get back our old vehicle and helped us refinance it so that we could lower our monthly payment within the remaining loan period. We will always use Hudson Heritage for our banking!

Great Bank! I have conducting my banking business with HHFCU for 2 decades now and have been treated with respect and professionalism at all times. They have handled all my transactions promptly and with kindness and courtesy. I will always do my banking with HHFCU. Thank you to all the branches I have visited over the years. Newburgh, Middletown, New Paltz, and Montgomery. Heriberto Ortiz, Woodbourne, NY

Superb customer service! Been a customer for over 10 years! Would highly recommend. Everyone seems invested in helping customers achieve financial success. I appreciate their personal touch!

I sign a deferment on a car payment do to covid which the bank accepted and charged me anyways. Horrible business I want my money back immediately.

Don't even waste your time and do a remote deposit with this bank. They need to get with the program and realize things are up todate in other facilities.

Total Professionals..very happy with the service! Highly recommended:)