Heartland Bank and Trust Company W Springfield Ave, Champaign

I had an account with them and chose to move to a different bank, I called asking to close my account as I know I had a zero balance, they said everything was okay and the account was now closed. Come to find out they did not close the account and I had auto-bills I forgot to move to my new card that charged to my heartland debit card. Needles to say the account went negative and continued to get late fees put on until it reached almost $900 and I didn't even find out until a debt collector started to call me! Heartland never even tried to get in touch to get the initial balance paid off or sorted through them. Beyond frustrating and its also not the first time they have told me they did something and it didn't happen. Card fraud had happened and I physically went in and a young man told me it was reported and being taken care of....call a week later and a woman told me no report was ever made.

Slowest service I’ve ever received in a bank. I’m glad I used Busey for a primary.

Think I’ve been here over a dozen times. I use a total of four banks...Not the friendliest staff here by any stretch. No greetings, small-talk, hello, nada. Not so much rude, but borderline.

nice drive up people usually. nice, clean place too.