PNC Bank W Kirby Ave, Champaign

visited the Kirby location in Champaign today 1/14/21 to inquire about my account. I deposited a mobile check on 1/13/21 from a loan place (tower loans) located in Champaign. The funds were made available the next day. I made a money order, sent Money through Apple Pay, and when I took lunch and tried using my card it was declined 3 times. I immediately logged into my mobile banking and to my surprise all my money was gone. I called the toll free number (on hold for 20 minutes) only to be told to got into a branch. So I did and was greeted by a banker named Muhammad. When I explained what happened all he would say is the check is fraud. We have to investigate. I called the loan place to get them involved to verify the check and Muhammad told the woman at tower loan the check was fraud. The way I was treated today is truly bad for business. Once my funds are released I am closing the account! Rude and very unprofessional!

It took 15 minutes for this man to figure out how to deposit 1 check. Had 2 other employees just sitting there. I could not get any help. They all just sat there and talked and did not help anyone. Absolutely terrible service.

I was a very loyal customer of the former National City Bank at their West Kirby location. The service there was always excellent and very friendly. I was sad to hear that National City had been purchased by PNC due my past experience with Natl Cty. However, as the personnel was the same after the switchover, I was still quite happy with PNC at West Kirby. I will add that my one time that I went to the PNC location in Urbana, I had a very unsatisfactory experience with the personnel there.

On Wednesday November 27th, '13 at this Kirby/Mattis PNC Branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation. Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.

By far the most welcoming bank I've ever walked into. I'm not a customer yet and was greeted with smiles and coffee I highly recommend banking here at PNC

My bank. I wish there was one closer to where I live. North of Urbana. ATM machine available and in house banking at this branch.

Very easy drive through and atm. Customer service is very good as well

I've always had an excellent experience at this branch.

They know me! I love the service and personalities and genuine care I receive!

They are always ready to help and real friendly.