Haven Savings Bank Washington St, Hoboken

I love Haven Savings. They are a small town bank that has always been very accommodating. They have been in Hoboken forever and know all of the business people and older residents. Tellers and customer service may not be the quickest because they actually talk to you and treat you like a person who they know. But it's rarely crowded, so the wait shouldn't be too long. If you like The St Ann's Feast (in Hoboken) because you feel like you've stepped back in time, you'll like Haven Savings.

Terrible customer service. Where to begin... - Open from 9am-1pm weekdays. - Never get back to your emails. - If you don't renew your property insurance, they wait until it expires for a month, then notify you via snail mail! That way they can charge you for that month.

I had to deal with these people BC ******* sold my mortgage to them. Here are the reasons why you should never go to them: They open at 9AM, they stay in front of the door (inside the bank) and chit chat till 9AM sharp while there are people waiting outside If you need anything sorted out, they send you to another floor and make you do it yourself There is a safe full of paper on 2nd floor… so imagine how fast your queries are answered. After 4 months in to my mortgage and I had to go to them 3 times. (During my work hours) and sort out my payments. The slip stated that I only owe $250 and the teller said I can’t take your payment more than the amont stated on the slip. then she realized that the amount in her computer is different. (non of them matched my actual mortgage amont) Somehow I have to go to them again BC a late charge added to my account. they lost my last payment. The tellers that I have talked to before have never heard anything about niceness, manner and customer service. (A nice looking lady in her 50s, who cared more about her nails than the customer) Forget about the payment over the web or phone. Just good old checks And that’s just the beginning. Avoid them if you can

My family has been a customer for many, many years. They are an excellent local bank.

Best neighborhoods bank in Hoboken! Friendly helpful service!

Our mortgage was sold to them without our knowledge. Now we know why.