Harper Jeep Ram Chrysler Dodge Alcoa Hwy, Alcoa

Wish I could give them 10 ⭐s!!! Everyone here was a pleasure to deal with. I came from out of state , so Isreal with internet sales was great with getting me pricing and all the info I needed prior to getting to the lot as well as when I arrived. Our salesman Brian was very thorough and diligent in getting me to the deal I was comfortable with, and never made me feel pressured, and the finance manager was great as well, working to get us the lowest rate.... big thanks for a job well done

Stopped in to look at jeeps, and was greeted by Mike , who happened to be the new guy lol! He got us the keys to a Rubicon and a Saraha Wrangler jeeps , he made the sale with a push of a button on the Sahara with the sky top he knew we liked convertibles lol!🤣 Then he introduced us to Mika who helped him with all the paper work, in trainning , all four of us had a great time which made the whole process alot of fun 🙂

Great prices and service. Working with Tony Cole was a pleasure. Phenomenal sales rep!

Eddie helped us through the process fine. I recommend him.

Was looking to purchase a truck last weekend and went to every dealership in Maryville. Brandon was the salesman that was helping my wife and I. Top notch! Wasn't pushing us an any way. Made the hassle of buying a vehicle not a bad one. Will direct anyone here looking to buy

Harper's Salesman Bee Siler did a wonderful job for me. We needed a 2020 Dodge Caravan so that a handicap ramp could be installed . Bee drove that van from Alcoa, Tennessee to our home in Kentucky and then to Louisville, Kentucky where the ramp is being installed. Now that is customer service on Bee Siler's part and Harper Jeep Ram. Wonderful job Bee Siler and a Big Thanks to Harper Jeep Ram. Oh and Thank you Sherry at Harper's Jeep Ram as well.

If anyone has traveled away on vacation one of your biggest fears is having car troubles. This was the case for us. Out van broke down on the Foothills Parkway. We needed to get our van towed to somewhere. I did a quick Google search and found Harper Auto Square was the closest to our location to work on our 2008 Town and County. I call Harper and talked to Ricky Stoot. He gave me a number for a tow company and we started our journey. The tow truck came pick up our van and with me brought it to Harper. Ricky when realized my family was still at the spot we broke down he tried to find us a loner or rental car. There was nothing available so he had one of his co-workers drive me back to my family pick them up and go back to Harper. Ricky got the wheels in motion getting our van fix while we went back to pick up my family. When we got back to Harper we pick up a bit to eat next door and before we finish our lunch we saw our van come out, with the repairs all done. I can not thank Ricky and the Harper service team enough on how helpful they were in our time of need. What could have been something that ruined our vacation turned into a funny story we will talk about for years. I wish I didn't live nine hours away because I would love to work with Harper and Ricky again.

6/30 EDIT: The issue came back up as I suspected it would. Left a message with the Service Manager, which was never returned. So I called again a few days later, got in touch with an advisor, basically was told I needed another transmission. Took my car to an actual transmission shop and they said it was fine. They believe it to be a continuation of the original issue. So although friendlier, this establishment is not concerned with the safety of their customer's like Rice before them. A complaint has been filed with NHTSA and I am dealing with Chrysler directly on the situation since the Manager can't be bothered to return calls. Really disappointed with how my interactions with this place has turned out. Initially took it in to have a recall serviced, they did it wrong, and now it has caused bigger issues as a resul . Instead of making it right they try to sell me on a whole new transmission. So now I have an inoperable vehicle. This thing is a money gouger. Can't even recharge the AC without taking it in for $300+. I'll never own a chrysler again.

Dropped off my vehicle at 130 pm on Thursday. They didn't even start on it until Friday at 230. They picked me up at 4PM when my vehicle was done. I heard from a service manager said they were very busy with walk ends . Sorry excuse will not do business with them again!!!! A very sorry dealership!!!!!

Arrived for 10:30 appointment 20 minutes early. They checked me in and had the required service done in less than 30 minutes. Service crew is always accomadating and efficient.