Hanscom Federal Credit Union District Ave, Dorchester

I've had almost $100k in loans with this bank and after one visit to the Dorchester branch should be closed and I'm DONE. One customer and 3 people were either doing their nails or chatting on the phone. Horrible customer service. I can't imagine seeing these people every time I need to handle my banking needs.

Service has been hit or miss if you will. One day a good service, the next I caught a big mistake in my deposit. All I got was " I'll fix it, I'll change the amount..." No apologies... who wants their deposit to come short?

Mixed experiences with this location and bank in general. I do not feel like this bank is consistent with customer service. There is this one lady that I won’t mention by name but her service is lacking. Her tone is rude and she’s extremely condescending.

I never had a problem with rudeness and unprofessionalism until today dealing with Nadesh or Nadash African American . She kept telling me she cashed my check and gave me money with my withdrawal which was not true . I asked to do transactions depending for this reason and she still did what she wanted to do. If I didn’t insist and do all I did she would of kept my money. Never again going back to this branch

During the pandemic I have a terrible time trying to get appointments to handle banking. The 800# states someone will call back with appt time and no one ever does. I have to escalate to supervisor. Goes on for days! Disappointed in this locatio

Fantastic customer service! Thinking about switching banks because of the impression they made, the services offered and the convenient hours.

Great customer service amd easy access. The Representatives go the extra mile

Great customer service I appreciated it.