Gulf Winds Credit Union E 9 Mile Rd, Pensacola

Wish I could give no stars. Went great for years but now this new processing of your credit cards made my original agreement for high yields checking with them no longer valid and Gulf Winds Federal Credit Union refuses to honor it, tried to explain it all away (like politicians) but it's still refusing to honor an agreement. When I first complained about it Gulf Winds Federal Credit Union said they would call me back but they didn't. That's like saying the check's in the mail. Then the rep tries to talk me into some other type of transaction to qualify but I'm not interested. I want my original agreement. Give them an inch and they'll take a mile is my motto. Gulf Winds Federal Credit Union has advertising on their bank statements. You look at your bank statement and there's a huge ad. Go somewhere else, I am.

Normally when I go here to deposit money it's a good experience. But for the past 2 times I went to deposit money in the drive through, I've waited 20 plus minutes. I'm not exaggerating when I say I would watch 8 to 15 people that came after me get assistance and leave in a few minutes. At this point I am considering other options.

GWFCU is the best bank in town... I've been here almost 20yrs. I started with them, switched to Regions for a year or so, (mistake) and went back. Something pretty drastic would have to happen for me to switch again.

When I first walked in to make a new checking/savings account, I immediately felt unwanted as I was forced to wait for WAYY longer than I've ever had to wait at a bank to see a rep (1.5 hours). When I was finally helped, the rep seemed very condescending and uninterested. On top of that, I was told I would have to wait 3 days to even get my card. I left wondering if I made the right decision to bank there but I guess I'll find out.

There ATM's do not accept deposits so that causes you to go overdrawn when you cannot put money in the ATM during your my time this is unacceptable I will be closing my account as soon as it is up-to-date

Choose another bank. Gulf Winds is not a customer first bank. I have had gulf winds since before joining the military in 2012. I am finally done. While deployed I would pay my credit card off each month with my gulf winds account. I had the money coming out of my savings but discover was pulling from my checking account, which is my mistake. Instead of pulling money from my savings to pay discover, gulf winds charged me 30 dollars per overdraft. I did not see this until the end of my deployment. By then I had lost hundreds. Gulf winds credited me for two overdrafts and said that's all they could do. I asked them why they couldn't have just taken money from my other account to pay off discover, as I had plenty of funds? They responded with because you have to ask for that service. What? You got me gulf winds.

We have been exceptionally happy with GWCU. We have been with them for over ten years, and use them for all of our banking and financing needs.

Gulf Winds has always been very helpful with friendly and knowledgeable Staff members.

The staff is very friendly and it is a nice environment!

Very professional and very client oriented. Would recommend to anyone. Also, their app is very easy to use and understand.