Guild Mortgage - Mark Travis Branton Blvd, Knoxville

I had a very good experience with Guild. We worked with Mark and I would recommend him and Guild to anyone looking to buy a home. They were always prompt when returning phone calls and messages. Very knowledgeable and understanding. It made our home buying experience alot less stressful.

Mark Travis and his team went above and beyond all of our expectations during the loan process for our new home. For 4 months while our house was being built they walked us through every process step by step, answered every question we had and responded promptly to our calls and emails. I HIGHLY recommend Mark Travis and his team atGuild Mortgage.

To Whom it May Concern: As a Realtor, having an honest, reputable and goal oriented lender is paramount. Without the money there can be NO deal for anyone. Mark Travis of Guild Mortgage is such a lending agent. I have a friend in Florida who was tired of renting and wished to purchase a home. She has very little resources at her disposal which didn’t help her situation. She was directed to a well known lender in the area and after four weeks she had not heard any word on her being pre-qualified for a loan. Needless to say, when she contacted them she was told NO. She was directed to another loan company and the same scenario except it was only two weeks for her to hear those same words NO. I contacted Mr. Travis on her behalf, explained the situation and he, without hesitation, said no problem I will contact her. True to his word he did and within a few days she was approved for a loan. My friend has only good things to say about Mr. Travis. Personally, I have contacted him on weekends, and sometimes after “normal” hours and have always been able to speak with him. Mr. Travis has gone out of his way on several occasions to try and get the deal done. If you are looking for a conscientious, outgoing lending agent I would suggest you contact Mr. Travis. Regards, Steven Morris EXIT Realty Smoky Mountains Maryville, TN

The process was fast and painless. Mark and his group were always quick to answer our phone calls, texts, and emails. That helped the process tremendously to be kept in the loop knowing how the loan was progressing!

Mark is the man! The whole experience was mostly painless, and he goes above and beyond. If anyone can make it happen, he can. And he keeps you motivated to keep going through any stressful times. Professional but very friendly. We appreciate you so much, thank you!

Absolutely horrible experience. Unprepared is an understatement. Missed closing date twice. Not notifying anyone until morning of after driving 2 hours to get there. Excuse after excuse and blaming everyone else for there incompetence. My opinion, stay far far away.

Great experience!! Refinanced our home with Mark, saved us over $600/mo. Highly recommend

I would never recommend this loan officer. She lied about us being qualified and came back a week before the closing of our house and told us. The service was horrible and we are looking for a new officer now. Never will we use guild again.

Mark travis went above and beyond to put me in the house I wanted to be in stayed on top of everything and made it happen in a timely manner would definitely reccomend him if your looking at buying a home

Awesome very easy to work with and was able to close in 4 weeks