Apex Bank - Corporate Office Montbrook Ln, Knoxville

DO NOT USE BANK!!! reviews are accurate. After the passing of my mother I hustled to get my family home out of auction. After doing so months later they placed the house bank into foreclosure process for one months payment or less than $600 behind. They placed legal fees on the reinstatement for 3x the amount owed. My father who is on the loan can't afford it at the time while dealing with probate and they refuse to give him a hardship forbearance, which he has never asked for before. The lawyer they have in Dallas over the proceedings doesn't answer and will not speak with us. This bank is crooked and at a time like now you should not expect good quality, or professionalism. Also they sent information about how much is owed which has changed and the money that was sent to pay the property out has increased. After recognizing their scheme the bank either fired or changed the legal specialist. The legal specialist sent a vague message and will not answer questions. Crooked do not use bank!! We sent in all documentation to advise them to send all statements to my father and they have not done so. Also documentation authorizing communication with me to help and they now are being difficult in addressing issues with me to continue to manipulate the system.

NOT A GOOD MORTGAGE COMPANY. STAY AWAY. FIND ANOTHER MORTGAGER.

Excellent Customer service !!!! Excellent service and customer care treatment from Sam !!!!!! Kudos !!!! Thank You Sam !!!!

This Bank is very versatile in communicating with its customers. They, the times I have called them, have solved everything I have asked of them in an extremely professional and fast way. I recommend this Bank 100%, very good and excellent highly trained staff, making their clients like family! Blessings, God bless you and continue to bless you! Thank you for your excellent care and service!

I congratulate Jason Herrera for his excellent management at Apex Bank, always friendly and willing to attend to my requests and answer my questions. I am very pleased to have his support every time I communicate with him.

The service provided by Samuel has always been one of excellence. Vast knowledge in mortgage banking and is extremely attentive and respectful. Excellent bank agent. The service provided by Samuel has always been one of excellence. Vast knowledge in mortgage banking and he is extremely attentive and respectful. Excellent agent.

Recently my home mortgage was transferred to Apex Bank USA, my experience to date has been good. Mr. Sam Vera has touched me and his assistance is excellent, he has given me peace of mind and confidence in my transactions.

The orientation that was given to us as new clients was excellent in addition to the fact that we were attended to in our language, Spanish. Thank you for giving your attention.

I have received exceptional service. My officer has looked for all the alternatives to solve all my situations. He was very kind and explained all the processes to me in detail. I am very grateful for all the service offered. I had never received this service when I was with the previous company.

I tried from day 7 to communicate with him. Today I managed to communicate with Samuel, very professional. Thank you Samuel.