Guaranty Mortgage Service, Inc. NMLS 50092 B St, Anchorage

I got matched with Jackie Toppin when I requested to get pre-qualified through the Zillow app. Jackie very promptly answered my request, and was initially very detail-oriented and helpful with the process. However, three weeks into my home-buying adventure, she went AWOL for a full week. Myself, my employer, and my financer were all unable to contact her; therefore, we lost a full week of progress in a very busy housing market. As we approached closing, Jackie seemed disinterested and distracted. She would routinely ask me important questions last-minute, via text, or while traveling. She failed to give my financer full information to wire my funds for closing. On the day of closing, she caused a delay by communicating time-sensitive information last-minute via email instead of via phone. Ideally, this time-sensitive information should have been communicated to all parties involved BEFORE the day of closing. Other complaints I had included repeatedly asking me for copies of documents that I had previously supplied her and withholding a copy of my pre-approval letter. When I expressed my disappointment and frustration to Jackie, she simply ceased communicating with her client... on the day of closing. I understand that due to the pandemic and crazy housing market, we are all struggling under stress. However, Jackie managed to make me feel like once she knew she had my business, she could care less about working with me for a successful sale. I sincerely hope that I just happened to be working with Jackie during a difficult time in her life... but I would recommend to future buyers that you go with a mortgage service you can trust, that has your best interests in mind, and that isn't overwhelmed by the current demand in housing.

100% recommend to everyone who wants to buy a home. Jackie was professional and extremely helpful. my best experience with her is that I go home smiling and feeling relieved because there are achievements that have ended because of jackie .. thank you so much jackie for your full support and you didn't leave us alone and im so blessed because you are my lender.Christian/Norma

Jackie was a life saver for us. We were having issues with another lender when she took over our loan and got us a great interest rate. Jackie worked very efficiently to get our loan set up and finished quickly. I also liked how she explained everything. I have bought a few houses and still don't understand all the lingo that goes into acquiring a loan. It was refreshing to have someone take the time to explain why and create a plan that is best suited for our family. Jackie was great! She got the job done and done the right way. I would recommend anyone looking for loan to have Jackie find you the best deal.

Jackie was a great help in buying my first home. Very kind and thoughtful and more than happy to answer my million and one questions. Got a great rate and am now in my wonderful home.

I wish I would of had the experience in working with Jackie. I did see her for a couple of minutes while in the office of another employee. Yes, she sounded very knowledgeable. I did go on line and complete the website info on Jackies page, and was looking forward to working directly with her. I read up on her reviews and was excited to go with someone that understands VA process. I was called by a co worker and told that I would be meeting up with her, as the person intake for some documents that were requested. I had knowledge on the VA loan process, and while speaking to the intake young lady, I was told information that was not the information that I had researched on line and was confused. Wondering if I missed a cut off for the actual loan that I was seeking. While in this office for intake, Jackie stepped in for a quick minute and did clarify to her some of the items in regards to the VA process. So I did understand what I had read on line, and at this moment I was a little uncomfortable and just wanted to meet with Jackie. I understand that she is truly busy, but my whole reason for deciding to go to this mortgage company was because of Jackie’s high reviews. Sorry that I did not get the pleasure of working with Jackie one on one. Best luck to others. :(

Hands down the best experience ever! Jackie and the team are experts at everything they do. She stayed ahead of any bumps and made for the smoothest possible experience. I’m a veteran and knew very little about the VA process she guided me through every step and got us closed in record time. My realtor echoed the same accolades regarding how smooth the process was and what she was capable of. I’ll be back for my next purchase.

Jackie is so amazing! Besides all of her years of experience and know-how about my loan, I felt like I was being cared for and taken under her protective wing the entire step of the way! This was not just an experience in buying a home. It was finding a new friend, and being confident that she had my back! What a comfort!!!

Jackie was professional and helpful. She processed our paper work quickly and competently - I did not have to send anything to her twice! This is my second time getting a mortgage and there service and APR were much better!

Guaranty Mortgage Service is a pleasure to work with! Jackie and her team are highly skilled and very professional. They go the extra mile to ensure a smooth transaction and provide great communication, every step of the way.

Jessica Zellers with Guaranty Mortgage Service is great to work with. She is very organized. She is also patient and happy to explain the finer details of the process. I would recommend her to anyone seeking a home loan.