Guaranty Bank E Republic Rd, Springfield

Frequently do not have the equipment working if you need a debit card. The Loan officer I worked with was clueless and after being a 16 year customer it took 4 days and way to much effort to obtain a loan when your credit score is excellent, your putting in a significant amount of your own money the vehicle was worth more than you were paying and your income easily supported the loan. To say the least I was insulted and devalued and never got a real apology

Exceptionally infuriated with the incompetent troglodytes at this establishment. Went to call a check for $350, and checked my account and few hours later only to see that $350 was missing from my account. I called and waited an unacceptable 25 minutes. After the 25 minutes, I was informed that they "entered it the wrong way". Seriously? I work two minimum wage jobs and go to school just to get by, and this is the excuse that I get? $350 is a lot of money. If I did anything that ignorant at my place of employment, I would be fired on the spot. I have NEVER had a positive experience with Guaranty, and I am looking for a new bank ASAP. I inform every person that I come into contact with to never every bank here. I wish I could give zero stars.

We recently switched to Guaranty after a terrible experience with another local bank. It has been the absolute best customer service, hands down. I can walk in and out of a branch in less than 5 minutes (we bank at the Farmer’s Park location) and I feel like they all know my name. Even phone calls are pleasant. I’ve never waited more than a minute or two on hold. I highly recommend them!

The worse bank I have ever dealt with if you have fraud in there your account they hold it for 3+ weeks. Also takes forever for you to get your transfer.