AGCU - Assemblies of God Credit Union E Independence St, Springfield

So far as being a new member for 4 months this bank is really good. Staff is friendly always feel welcomed. The only small problem I have is there PC online banking sometimes doesn’t work correctly. When I go to log in on my PC version online banking sometimes it crashes with error messages saying you have been disconnected and error shield message. I say the only thing needs to improve is there internet banking on the web browser. They app works great but I like to see my statements on the app as well if that’s possible. But overall a really good Credit Union.

The experience we had getting our vehicle refinanced was the easiest process we have ever had. April Hodges was our loan officer and she was so helpful and explained everything so well. We will definitely be using her for all our financing needs from now on.

Wade in the lobby is the reason I keep coming back to this branch. If you branch with a sister company of this credit union, then this is the guy you want to talk to. This bank teller is the sort employee that speaks highly of their branch and credit union. Thank you for the hard work.

April Hodges at AGCU has handled multiple loans for our family. She's become our "car gal" and anyone we've purchased a car from is also AMAZED at the speed of the transaction (and the incredible rates)! Her communication and follow-up is incredible. Our latest transaction? Car purchased Monday at lunch, paperwork done by dinner, check in dealer's hand by Wednesday (if I was quicker on my signatures it may have to the dealer in 24 hours from start to finish). Oh...this was from Missouri to Ohio too! April is the best and AGCU is the best resource for auto loans on the planet!

I applied for a home loan and instead of them calling me to talk about their credit decision they only email or text. And when you try to call after being declined to ask about what you can do to eventually get approved they don’t answer. Very unsatisfied

Bad hours, really bad mobile + desktop app. Technology is very outdated and leads to a cumbersome customer experience. After 10 years of banking with AGCU, I am leaving for another bank because it is becoming too difficult to do simple daily-banking tasks.

This bank is horrible, the app is way out dated. The fraud system you have is absolutely ridiculous, I constantly get my card declined at restaurants, haircut, all different places and in the same city I live in. Then when I call customer service they say nothing can be done because their system is down, and apparently has been down for months. I have canceled my account and gone elsewhere. Very disappointing.

Ryan Langston did a fantastic job getting our loan approved in a very timely manner. We appreciated his help and the help of AGCU. I highly recommend him to anyone needing a home loan. He is very easy to work with.

WE JUST CLOSED ON OUR REFI, RYAN LANGSTON HELPED US SAVE A TON OF MONEY! We were the stereotypical needy customers with lots of "what if?" questions, and changing our minds on certain items but Ryan and the whole AGCU team were nothing but professional and helped to guide us to the perfect outcome. We will definitely use this team in the future.

I've had a bank account with AGCU for the last 15+ years, and I'm also with those who've said this used to be a great bank, but not anymore. I'm in the military, and I don't really do much with my AGCU account since I don't live in Springfield anymore. Unfortunately, I was reluctant to close the account because it's linked to other accounts I use regularly. Over the last year they started withdrawing statement and inactivity fees since I don't do any transactions with the account. AGCU stole $18 in "nickel and dime fees" before I realized what was going on. I called them, and they said they notified me, but I told them I never received a phone call or letter. The lady then told me the notification was written on a bank statement right before they started implementing the fees. They had to know no one was going to read the fine print on one measly bank statement. This bank is a "Christian" run organization, but there is NOTHING Christian about them. They are deceptive and steal from their customers. Even though closing the account is a pain, I can't support them in the anymore. I'm currently in the process of cancelling my account, which, "surprise" is very difficult to do since I'm not near their actual branches anymore. I'm a Christian, and it's bad business like this that makes me so angry bc their actions make people think, "this is how Christians must do things." Terrible organization! In addition, their customer service reps have been rude, unhelpful, and very unsympathetic when I've tried to seek help. I wish I could give them zero stars.