Guaranteed Rate Spokane E Spokane Falls Blvd, Spokane

Was easy to close when purchasing a home. However once you are done with your purchasing the website is a complete nightmare and customer service when you call the 800 number is little to no help. I have not been able to access my online account for a month and a half. I am just glad that auto pay is on so I don't have to attempt to call the 800 number every time since the website is always down or they say they are fixing it. Funny how you can comment back. My name was clearly on because every time i call they were able to find me. Thankfully they have sold my loan to another company and that company has since fixed all of this issues I've been having

As with many loans...the person you deal with directly is key. That said...the process takes a team to get it all done. I can say confidently that my experience across the board was 5 Stars. This was my second loan with New American Funding and both were hassle free. Remember...a huge part of the process is having yourself and your documentation organized and ready. You do your part and they will do theirs with excellence. Shout out to Justin Gray and his team!

5.0-star response from Gary L. for Justin Gray at SocialSurvey - Justin and his staff worked extremely hard to get our loan closed as quickly as possible. Justin also provided excellent recommendations and guidance throughout the entire process. Justin was always quick to respond and provided regular updates on our loan. I would also like to mention Wayne Good for being Justin's right-hand man in getting our loan processed in a timely manner. I will highly recommend Justin and his New American Funding staff to my family and friends!

Ela Scott and her team at New American Funding were great to work with, were very professional and very good at communicating where we were at in the process and what the next steps would be. We have financed two homes through New American Funding so far. I highly recommend Ela Scott!

Expert service. Very professional and quick to answer any questions we had. Justin and his team were on top of everything from start to finish. Processing time for our refinance took only 24 days from the very start of the process, even during one of the busiest periods they’ve ever had. I highly recommend them

Ela Scott is absolutely the best loan consultant! She kept me notified constantly throughout the process, made everything easy to understand and went well above and beyond her duties in dealing with an incompetent selling agent. I would highly recommend her and New American funding to anyone!

New American Funding is a pleasure to work with, they had great communication with me and things went very smoothly. I would use them again in a heart beat. Ela was phenomenal to work with.

Christian Zegers is an excellent agent. This is our 2nd home he has assisted us in buying Both times have been such a great experience. He was always available to us and made the experience painless. I will continue to recommend New American Funding to anyone buying a home.

I would recommend Ela Scott to anyone looking for home financing in NE Washington. Super friendly, easy to work with, and provided quick answers to all of my many questions as we went through the process. Plus, she's really cool!

Christian and Wayne were amazing! Christian was available 24/7 to answer questions and always quick got us our numbers on the many houses me we looked at! This was our first home and they both made this process smooth and easy to understand for us. We recommend them to everyone!!