Guaranteed Rate Center St, Lake Geneva

We had an easy close until the very end, and Josette was the person to bring all the parties together to clarify and resolve the issues. I do not hesitate to recommend that you call Josette at Guaranteed Rate as your first call.

Literally the worst. They changed my contract the day of the signing with no notice after I had pre signed my material. They bypassed the creation of an escrow account and claimed they paid the taxes as a "discount" to me. Then no escrow account was created and they refunded all of my payments to that account and incurred fees and put my property into delinquency by not paying the taxes after having signed contracts stating they would pay my property taxes out of the escrow account they were supposed to create. After getting that sorted out I submitted checks to re-balance my escrow account and they dispersed the funds incorrectly. Every step of the way with this company is a freaking nightmare. DO NOT EVER CONSIDER PARTNERING WITH GUARANTEED RATE FOR ANY OF YOUR BUSINESS. If they buy your loan, refinance ASAP. Not worth it at all.

I had a great experience working with these girls and guys. It was a once-in-a-lifetime buying experience. Would highly recommend