U.S. Bank Branch Center St, Lake Geneva

The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. The branch lobby at this location is open by appointment only temporarily. Visit usbank.com/book to make an appointment. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Thank you. ^Michael

Thank you for taking time to review our Lake Geneva Branch, Amanda. We never want a customer to feel this way during a visit. We would like to speak with your daughter further about the interaction and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3648, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

Thank you for taking the time to share your feedback, Joe. We'd like to speak with you to pass along your concern to upper management. If you don't mind, please send us an email with your phone number to [email protected], including reference number 4352. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Hello, Shirley. I'm sorry our ATM malfunctioned on you. Electronic funds transfers are governed by Regulation E. As a financial institution, U.S. Bank is required to respond to Reg. E claims within 10 business days of receiving notification from the customer. Claim investigations may take up to 45 calendar days in some cases. When an investigation has not been closed within 10 business days, provisional credit of the disputed amount is applied on the 11th business day. I hope that helps explain our process. If you'd like to discuss this any further, please send us an email with your phone number to [email protected], including reference number 8168. One of our Ambassadors will call you in 2 business day. Thank you and we look forward to speaking with you. ^Larisa