Guadalupe Credit Union Don Diego Ave, Santa Fe
1101 Don Diego Ave, Santa Fe, NM 87505, United States
https://www.guadalupecu.org/
- SaturdayClosed
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday10AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM
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- Loan Type
- Payday Loans
- Installment Loans
- Title Loans
- Personal Loans
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- The Check Cashing Store
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Reviews
a
They are incredible! They have help me so much in many ways! They are always very understanding! I love the branch on Don Diego. The manager is amazing!
Thank you for leaving GCU this great 5-star Google review, Alicia! We're so thankful that you took the time to share you positive experience at our Don Diego Branch. We'll be sure to share this with our management team and our Don Diego staff. Again, thank you Alicia!
S
We have had wonderful experiences with the Don Diego branch of the Guadalupe Credit Union. My partner had a car loan with them, and it was VERY well handled, from start to final payment. Yesterday I went in for the first time since the CV-19 lockdown, and the staff was caring, friendly and efficient! Everyone at this location is top notch! After my partner had a dust-up with B of A, she switched to Guadalupe and she is glad she did! A truly wonderful Credit Union. No more banks for US!
Sylvi, wow! Thank you so much for this great 5-star Google review. We really appreciate you being a loyal member and helping to share the word about us. We’re here for you anytime!
R
Britni Montoya was awesome she took care of my loan in no time very professional and knows her job well Thank you.
Thank you so much for taking the time to leave GCU a 5 star review, Robert - it's much appreciated!
P
Terrible customer service. Ages to get someone on the phone, people transferring you over an over, they never follow up regardless of how many voice messages you leave them. Their online banking system lacks in functionality. If you are reading this, please find yourself a better Credit Union, this one is mainly for people lacking SS.
Thank you for your review, Pablo. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention, as your feedback helps us get better. We're happy to hear that you were able to speak with Tanya Romero, our Chief Operations Officer, and she was able to provide you with the assistance you needed. Again, thank you for your feedback, and thank you for your membership!
M
They're always super nice but never answer the phone. When I'm out of work they're closed so I have to call sometimes. Its almost as if they only have 1 person running the entire bank
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, so we'll make sure our management team reads this. Thank you for being a GCU member, Mishelly!
D
I opened a business account and have been appalled by the failure of customer service and internet technology of this credit union. After being completely unable to create an account for internet banking on their website, I called customer service and spent about two hours (mostly on hold) and made four separate calls to the customer service number, all to no avail. Although their website says they are open until 5 PM, they appear to have stopped answering their phone at about 4 PM and, after spending another 20 minutes on hold, my last call was finally answered by some answering service at around 4:30 PM. Unfortunately, the answering service couldn't assist me with my problem and instead took my number for a call back. Tried to call them during business hours in the morning and went straight to eternal-hold. They need to hire someone to answer their phones.
Hi David, We are sorry to hear about the problems you had with setting up an online banking account with us. We were excited to launch a new version of our website on Monday, and that was an issue we weren’t expecting to have. Fortunately, our team was able to get that issue fixed. We are also happy to hear that Augusto Bogado, Branch Manager, was able to get in contact with you. If you need any additional assistance, please contact Augusto directly at 505-216-0488, and thank you for joining the GCU family!
J
The customer service is wonderful. I felt welcome when I opened my account with GCU. There only two down sides: the online banking portal is out dated, and you can't open an account online.
Thank you Jess for complimenting our customer service! Our management team will also love hearing that you felt very welcomed when opening your account with GCU at the Don Diego branch. We haven't pursued account openings online because of the security threats we hear about every day. Account opening at our branches allow our staff to fully identify our members, as well as have great conversations about our products, services, and ways that we can help with credit and lending needs. Thank you for taking the time to review us, and welcome to the GCU family!
J
Refused to let me withdrawal my own money.
We would like to apologize for your negative experience with us, Jake. We would also like to learn more about your specific situation and make things right. If you wouldn't mind, please contact Antoinette Olivas, Branch Operations Manager, at (505) 216-0500 or [email protected]. We look forward to speaking to you and working towards making your next interaction with Guadalupe a 5 star experience.
V
They rarely answer my phone calls. I was on the phone for 15 minute and no one answered. So I drove to the CU and they never filed my important documents. Employees not doing their jobs.
Hello Vangie, we would like to apologize for your negative experience with us. We would like to learn more about your specific situation and make things right. If you wouldn't mind, please call Antoinette Olivas, Branch Operations Manager, at (505) 216-0500 or [email protected]. We look forward to speaking to you and working towards making your next interaction with Guadalupe a 5 star experience.
J
Very friendly staff, and super fast service always!! Thanks so much for make it easy!!
Jose Luis, thank you so much for taking the time to leave this excellent review! We really appreciate your business. Please let us know what we can do for you in the future.
Personal loan Providers Nearby in Santa Fe
- Personal Loans
- Installment Loans
- Payday Loans
FAQs
1. How to Connect with Guadalupe Credit Union?
You can phone them at +1 505-982-8942 or enter their website and submit the request form.3. How Can I Request a Loan from Guadalupe Credit Union?
To request loans from Guadalupe Credit Union, you can submit the request form on their website or pay a visit to their office. You may need to go there with your vehicle when getting auto title loans. Explore our site to get further info about title loans.5. What Can I Do When I Could Not Repay My Loan?
Failing to repay a loan can have a serious impact on your financial life. Connect with your lender when you have difficulty on the loan repayment.
2. What Is The Office Address of Guadalupe Credit Union?
You will find the store at 1101 Don Diego Ave, Santa Fe, NM 87505, United States. Use a Maps app to show routes to Guadalupe Credit Union.4. Is Guadalupe Credit Union an Agency or a Lender?
Guadalupe Credit Union is a Credit union offering you various types of loan options. Click here to get low interest rate personal loans for unexpected financial events.6. Does Guadalupe Credit Union Offer Loans for People Who Have Bad Credit?
Yes. You can expect to get loans with Guadalupe Credit Union even with poor credit. It is also available to get personal installment loans irrespective of your credit ratings through our platform. You can also learn more about personal installment loans via our website!