GTE Financial Credit Union Gunn Hwy, Tampa

Kudos to Jennifer Orozco! She always does the best to help any financial assistance go as smooth as possible.

ATMs are always down, I have been a member with Gte for over 5 years and service has been getting worse every year. More then half the time you can't talk to a representive In person, you have to go to a station and talk to someone via phone and screen. There's nothing like the customer service they use to have years back. Already two days in a row that I come to there atms and there out of service.

Changed from Good bank to Bad one. Too many problems. Auto Loan being paid from savings Acct but GTE charges late fees & insurance (added themself w/out my approval). Work with TV, No live person. Credit Union worse than a Bank. Bad customer service as no one cares. I would prefer to go to 5/3rd, Regions or PNC if you are not a millionaire. No one returns calls in reasonable time (over 1 week). By the way best Auto Loan rates.

I have to say. Love the staff but the ATM outside need improvements or servicing. Almost every weekend the ATM's are ether full or unable to take my deposit. Please fix problem.

I hate knowing I have to come here to deposit my check. Its soooo slow and only 3 automated tellers. I have an hour for lunch and spend most of it waiting to deposit my check. Really not happy with GTE and thinking about changing Banks... Its sucks because I've been with you guys since the mid 90's.

Strike 1: They got rid of drive through....so now I have to unload a car full of kids and bring inside. But it seems this is industry standard? Strike 2: When we get inside (with my toddlers), the wait time in line feels like over 30 min...every.single.time. I want to pull my hair out waiting in line for 10, 15, 30 min with a bunch of wiggly 3 year olds. Strike 3: Their drive through ATM is useless. I lost count of how many times it was "out of order" or "not excepting cash/checks" .....which then makes me drive around, park, get out, and use the "walk up" one by the doors....this one seems to always work (ONE good thing about this branch) Strike 4: They put brand new ATM's in....the drive through one still has issues...but the biggest pet-peeve I have is that their BRAND NEW ATM's have a picture of how you should properly insert your debit card....However, the picture shown is that of a horizontal card....BUT ALL THE GTE CARDS ARE VERTICAL. So, even though I'm a pretty smart lady, I have to think about how to properly insert my debit card every time.... My husband, who owns his own business, opened a Chase Bank account (due to them being all across the country)....All my experiences over there have been super....makes me want to move our personal finances over to Chase....I don't know how much more disappointment I can take from GTE.....

Jenn was awesome in service and thorough on explanation, as usual. Jenn is Our Banker!!🤗

Amazing service- walk into the Carrollwood branch for multiple services, and walked away feeling like a million dollars!!!!!!

GTE YOU NEED TO GET BACK TO YOUR CUSTOMERS! There is no face to face interaction even if u ask them. They will direct u right back to the tellers on the screen. I've been with this credit union for 10 years. Needless to say due to this lack of REAL customer service. ACCOUNT CLOSED.

Run!!! Worst home refinance experience ever. After waiting over 4 months and countless documents submitted, I was told that they have no application on file. Extremely incompetent staff was unprofessional in every possible way.