Greater Nevada Credit Union N Virginia St, Reno

I tried transferring my business account from out of state to GNCU. I made sure to call ahead to three separate branches (Vegas, Reno, Elko) to find out what documents were needed to transfer accounts. The Reno Representative gave me partial/incomplete information. The Vegas representative ignored my voicemails and never responded, and the Elko representative insisted on using completely different requirements that weren’t mentioned anywhere else, even their website. After a week of not getting anywhere, I ended up driving about 400 miles and spending 2 days trying to make the change in person, only to be turned away for not having the right paperwork. I was, however told to, “come back and try again.” At any point along the process, a single phone call and 5 minute discussion about clarifying exactly what is needed to transfer accounts would have either prevented this issue or solved it entirely, but even this small effort was beyond every single employee at GNCU. After this incident I realized that these people would only jeopardize my ability to maintain my business, as their carelessness toward their own documentation combined with zero accountability would inevitably result in a clerical error that would cost me time and money. This flippant attitude toward losing customers might be acceptable with their executives, but it wouldn’t fly with me. With all of the online options in banking, there is zero reason to open yourself to this level of incompetence and aggravation, just use any other company and save yourself the trouble. They were so incapable…they couldn’t take the money of someone who drove 400 miles to open an account. They instead chose to lose my business. At every turn, the staff rattled off “I’m sorry, there’s nothing I can do.” This is a staff trained in avoiding accountability at all costs, and as a result they should not be put in charge of holding your money.

I LOVE this credit union! The employees are always helpful and friendly. The Spanish Springs branch is always busy, so I go to the UNR branch... Never busy... Or to the Northwest branch. I also utilize their e-deposit... Note.. UNR bramch opens 830-530 m-f. Other branches close at 6 and some open on Saturdays!

Ask for an appointment with Zachary. The bloke is a rockstar. Made what would have otherwise be a grinding chore an absolute pleasure.

Excellent CU when utilizing branch services in person; polite, efficient staff at University branch. Unfortunately, their ebranch app is pretty horrible! Has been for years.

Your web site is a non working site. One day it works great but then the next day, it does not work at all!!? A terrible site.