Palace Jewelry & Loan Company Inc N Virginia St, Reno

When I did go to palace i didn't get treated bad. Very helpful staff. Will be going back I have been back to palace since and I still get the fantastic, very pleasant customer service from all the staff. The staff @ palace is wonderful. If you need a pawnshop in Reno,NV go to PALACE JEWELRY & LOAN.

Hello there. My name is Don Wilson. I am the loan manager at Palace Jewelry & Loan. Let me start with, its impossable to please every customer. However I will do everything within my control to make certain EVERY customer leaves happy & is treated with the upmost respect. I dont want to call anyone a liar or show anyone disrespect. With that said there is NO WAY any customer was laughed at or made fun of. (not on my watch) And as far as getting $100.00 on a silver ring with an overlay of gold. Please let me know where to go so I can sell my stock. Facts are facts, at this time silver is very low, & gold is all over the place. Fact is Palace Jewelry & Loan has won BEST pawn shop for 2011, 2012 & 2013 by "The Reno News & Review" Something I'm very proud to be a part of. I'm PROUD to be a part of this company & PROUD to offer my service to ALL of our customers! As I said in the beginning , its impossable to please every customer, HOWEVER I welcome ALL customers to come see me with ANY questions or concerns they may have. I assure you ALL I will do my VERY best to make EVERY customer happy. I thank you all, and i'm honored to be here for you. Sincerely Don Wilson.

Really Cool place, sometimes pricey sometimes just right! Great customer service from a gentleman named Kyle, made the process very smooth and he was very friendly.

Barry Johnson was very helpful and kind in assisting us. Went out of his way to make sure we had an accurate weight and made us a great offer. Honest and friendly place we highly recommend it.

DO NOT GO HERE! They are running a total scam. I brought in an item to sell and the guy offered me 75$. I then brought the item back to do the deal at the original price, only for him to tell me he is only willing to pay 40$ now. I sold the item the next day on Craigslist for more than 150$, proving they are just greedy scam artists. I recommend metro pawn in sparks if you need to pawn something.

I have both sold to and purchased things from Palace in the past, but this review is more about the people working here. The other day I had some camera gear stolen from my car, and after filing a police report I called Palace Jewelery and Loan because they were the closest pawn shop to where my stuff was stolen. Justin was the guy I talked to, and he was immediately very sympathetic, and took a list of all my gear and told me that he would look out for it and also notify their other location to be on lookout. Well, I got lucky and the thief went right to Palace, and Justin himself called me back to let me know he had my gear sitting on his desk and had called the cops. A short while later I was there retrieving my gear and I was even in time to look the thief in the eye as he was getting hauled off. A huge thanks to Justin for going out of his way to take my info down and for recognizing it when he saw it. I know this is part of his job, but to me he went above and beyond, and thanks to him I have my livelihood back in my hands! Thank you Justin, and thank you to Palace Jewelery and Loan!

Johnny was so patient and very Friendly .also very informative.🤗it was my first time getting a diamond ring .I totally recommend going here.

The people i had to deal with were absolutely rude. First off, they were completely clueless about the laptop i was trying to sell. They had no idea where the serial number was and when i told them, they totally ignored me. After about 10-15 mins of my time wasted, i got told by this other worker that there was no way i was getting nearly $100. Even though they were selling THE EXACT SAME LAPTOP FOR NEARLY $250 off amazon. There's profit there. So forget this place, go to cash America super pawn. I got my $100 and happiness. Haha F.Y.I. beware the white, skinny guy who is tattooed. He was the rude one. Don't know his name, don't want to.

I called about information on what they would give me for my piece of jewelry. Lady had rude attitude. Lol I'm not even gonna step in there if you treat your customers like that. If you're nice and courteous, then no problem. You're not so I'm not even going in.

Hey there Shyanne, my name is Arron. I'm assuming based on your description, that I am the "tall skinny guy w/tattoos" that you were referring to in your post... I do apologize if for whatever reason I came off as rude or disinterested at any point during your visit here, we are here to help and we try to do our best with every item brough to us. You must also realize that the laptop you brought in is by no means the first laptop we've ever seen on my counter. We typically have a good idea what WE can get HERE in OUR store on that item, maybe Super Pawn has a better customer base for laptops, maybe they don't mind only breaking-even on their inventory, being that they have CashAmerica's corporate bank account to pay the bills if that store doesn't make enough on it's own. Laptops are just something that, unfortunately we don't have a whole lot of luck with on the re-sale end of things, so what we pay for them needs to reflect that. Also, there is an UNBELIEVABLE difference between the price that Amazon can sell a used/refurbished laptop for, and what a jewelry store in downtown Reno, NV can get for them... Believe me when I say that I am not, by any means, attempting to defend my demeanor or choice of words that I may have used, for which I sincerely apologize. I am only defending our stance on how/why we conduct business the way we do. I have many happy customers, and repeat loan clients of well over 40 years, I only hope you can give us a shot in the future to make you a happy customer as well.