Great Western Bank S 68th St, West Des Moines

This bank is such a scam they told us to download a app which DOESNT WORK!! and for all they might be stealing our money!! Or pulling a scam like why do we need to download a app now when the changes where completed in February.. doesn’t make sense.

It would be nice if someone answered their phone during business hours. Always just ring through or we leave voicemails and no one returns calls

Zach and Moses both are uncommonly helpful and friendly. I've had good experiences with Great Western banks in Nebraska and Iowa but I always take note when someone goes out of their way to be personable. It turns something mundane into a pleasure. If they don't know the answer, they will research to find out. I hope their managers see their hard work and compensate them accordingly. I was extremely impressed.

I went in as a noncustomer to get a money order, and they offer money orders for about $9. While this is a lot for a money order, they told me where I could get one cheaper right away. Great customer service! 5/5 Edit: Went back to reward good customer service. Turns out they do not actually give cashiers' checks to non-customers. :( The teller was very nice and helpful, and the customer service was still alright. 3/5

I have my business credit card through Great Western Bank. It is GREAT! Wonderful cash back, simple online transactions. Amazing customer service provided by Curvin and the rest of the gang at Great Western Bank! My next step is their 1% money market account.

Everyone here is always friendly and helpful. They all make sure you get all the help you need and never make you feel rushed or like they need to be doing other things. Very happy with them every time I go in.

I have all of my accounts here and love it. They're always accurate and helpful. Tellers are friendly and knowledgeable.