Collins Community Credit Union Mills Civic Pkwy, West Des Moines

I have many good things to say about Collins CCU since I've become a member. I decided to switch to Collins after Veridian tried to tell me they don't make money off of overdraft fees because they are a non-profit organization. It was an insult to my intelligence. Over the course of a few months a very patient representative helped me make the switch, and my only regret is not doing it sooner. Not only did she help me setup a free checking that provides an actual yield (2.25% annual dividend), but she helped me switch my credit card over from Veridian, cutting my interest rate almost in half (13.7% to 7.4%). I had to go into the Mills Civic branch to finalize some things with the account, and I was assisted by Ana. Ana was great. She helped me get through the process quickly, but where she really shined for me was when she offered to have an insurance agent contact me for quotes. I've been a loyal & safe driver for 10 years with Progressive (with great coverage), and I did not expect anything even comparable. Boy, was I wrong! Not only did they save me money on my auto insurance (about $95 for the year), but they gave me an absolutely fantastic renters quote, saving me about $300 a year. I cannot thank Ana enough for making the effort. I'm definitely not the type of person who gives off the appearance of "financially responsible" or anything, so I'm sure she thought it was a total shot in the dark, just as much as I thought it would be. THANK YOU SO MUCH ANA! Switching from Veridian to Collins has been one of the most positive financial decisions I've made.

Updating review - they have added the ability to connect your account to mint.com which is AWESOME. I would still love to be able to see more information through their online portal, like payoff estimators and amortization schedules that you get with Rocket Mortgage but they do provide those if you contact them.

Needed some help figuring out the best route for a little consolidation, spoke with Caroline and she had a couple different options for me in just a few short minutes and helped me choose the right path for me and my family. It was a very good experience, Caroline was very helpful and answered all my questions and had everything ready to roll in less than a day! Couldn’t ask for more helpful people!!

Things I thought I would never say #1 "I Love My Bank/Credit union, but I do! I've banked with Collins for years now and have always been given the best customer service and treatment from their staff. Great checking and savings and when I need a new auto loan or a home equity line of credit BAM they are on it! They make the process so easy and always checking for better rates and deals for me. I've saved tons by getting my gap and vehicle protection plans through them. Can't say enough about them. Avery has been wonderful to work with most recently on going through my accounts and getting me better rates.

Very poor customer service. They don't have the decently to call you to tell you status of loan application.

It costs $15 to make a payment over the phone, the website is very outdated and hard to make payments on. I have to go to the branch to make my payments and have had very poor customer service. I had an issue with my insurance and was emailing with their rep Marcie who told me I gave them everything they needed and if there was any issues she would email me back and let me know. I never heard back from her so assumed everything was okay but when I go to make my next payment the issue is still there and I received negative credit reporting because I thought the issue was resolved when it wasn’t and she never emailed me back letting me know the issue was still there. From there I’ve been emailing with 3 different reps who have all told me different things about my auto loan and they claim there’s nothing they can do about the credit reporting.

Staff are friendly. It is correct that it costs $15 to make a loan payment over the phone. 😡 I tried calling this location by googling Collins Community Credit Union at Jordan Creek... Chose to dial phone number presented to me - it does NOT go directly to this Location! It is Collins Community Credit Union customer service center. I had question for mortgage loan originator specifically and needed to talk with him & not be put on hold by cust. Service...waiting... To be told he is not available! Why not publish a direct phone number to THIS LOCATION? I should have been able to talk to someone without being put on hold & waiting! Also my message left for said mortgage loan originator EVIDENTLY DID NOT GET TO INTENDED PERSON - JASON BEARD. I have not received a call back from him as I asked to be done. I was there on Dec 17th... It is Dec 29th today! SEVEN BUSINESS DAYS LATER I HAVE HEARD FROM NO ONE!!! POOR LOCATION CUSTOMER SERVICE & POOR CORPORATE CUSTOMER SERVICE! HOPE MY AUTO-DEDUCT PAYMENT IS APPLIED ON CORRECT DATE & FOR CORRECT AMOUNT IN JANUARY... OH BOY!!! YOUNG WOMAN WHO HELPED ME SET UP AUTO-DEDUCT KNEW EXACTLY WHAT TO PULL UP ON COMPUTER & SET PAYMENT DATE; AS WELL AS MADE PRINTED COPIES FOR ME VERY QUICKLY. I WILL see if it all comes out correctly on set date from correct bank & account...

Great service and savings! I moved from a large bank and couldn't be happier. Caroline was amazing and had great ideas and suggestions to help me out.

Best customer service ever. Adrien was so kind, polite, professional, felt like she went above and beyond for me. Thank You

I withdrew $100 cash from the ATM to put into a card as a gift so I thru their drive up lane and asked them to exchange the five $20 bills for a $100 and both the teller and the manager refused to do it because I was not “a memeber” of the credit union. Ridiculous.