Great Western Bank Se Delaware Ave, Ankeny

I pretty much have always had an amazing experience at Great Western, to the point where walking in a lot of tellers knew me by name which was so cool!! Today I talked on the phone with Ciera, and she was SO kind and helped me out so much on a mistake that I now realize was 100% my fault and tbh kinda embarrassing! Anyways, if you’re looking for a good bank with friendly staff and even better customer service this is DEFINITELY the bank you’ll wanna switch to!

The customer service I have received at the Ankeny location from Abby, and many others, is the reason I have stayed with Great Western for the last 4 years. I have had not great experiences at some of the other locations but I know I can always count on the people in Ankeny to take care of anything that comes up. I don’t even live in Ankeny anymore, but I will continue to bank with them.

Ankeny branch is the only one I have used. And they always have great customer service.Very friendly. Any questions or concerns ,they were fast to answer and fix immediately.

Wow. Just wow. I called my local branch (Ankeny, Iowa) to ask a simple quick question, how long does it take to transfer money between my accounts through the app. Should have been a 30 second call. She answered , didn't even let me get a single word out before telling me I needed to call back in 10 minutes. Other issue... kid needed gas last night, so i transferred money between my accounts so.he could put gas in the car... turns out Great Western Bank HOLDS the money for 1 business day... so even though MY money thats already in my account is just moving ro another account, they hold my own money from me, so my kid was stranded, and i had to leave my house at 10pm and drive to himjust to run my card that has $50 still missing since its being held in internet space . They pull it out of one account and it just sits and doesnt go to the other account. Website is outdated and not convenient. Funny enough, literally ANY OTHER bank offers instant transfers between bank accounts. I can move money from savings to checking and have instant access... but not here. Just joined this bank due to proximity in a new town...and i really REALLY find it disappointing.

I have banked in Ankeny Great Western for over 3 years. Was at the one in Ames Pryer to that for over 2 years. The one in Ankeny is ridiculous. Incompetent young people at the window at the drive-thru. Going to switch over to the great Western in Altoona, Ashley is very competent and willing to help you.

This bank takes care of us! Love them and highly recommend their services. They know us by name when we're in the bank AND when they see us elsewhere!

I've banked here for almost 5 years now and have never had a problem. Everyone is friendly and super helpful.

I don't have an account, but I am sure the service isn't that bad. Rob smith is just a person who can't be pleased. Every review he has made is negative.

Awesome...personable! Bank with them daily and never have a problem.

TERRIBLE CUSTOMER SERVICE, THESE PEOPLE ARE RUDE AND NOBODY CAN DO A SIMPLE TRANSACTION.