Great American Finance Company S Michigan Ave, Chicago

I really am shocked by all of the bad reviews on here. I purchased a bed at the roomplace and they got us set up through this company, as soon as I signed the papers I went to look up GAFCO and was completely blown away by all of the negative which made me really nervous with going through them. I stuck it out to see how things would go since I really did need a new bed and honestly I'm glad I did! If you pay your bill on time and track it constantly you wont have any issues!! I made payments through their automatic phone system all of the time with no issues whatsoever and when it came down to paying my balance off I made it clear that I wanted it paid (of course not in a rude way either like a lot of people) so the lady gave me my payoff and processed it with no issues!! It took a little while to receive my documentations that I paid the account in full but I did get them! So again, amazing place and I'm glad I went through them to get my furniture!! Thank you GAFCO!!!!

I was told that there would be no interest on my account until August 2019. NO MATTER WHAT!!! Even if i missed a couple of payments. Today (June 5, 2019), I was told because i missed a payment (May and I made it up today and made June payment as well) that ALL the interest was added to my account. I did miss a payment in February BUT i paid more than normal payment (about 5 months of payments) in March. This was the first phone call I have receive that told me if I missed two or more payments EVER, the interest will be added on.

Terrible! I decided to open an account with them to extend my credit line with intentions on paying it off in 3 months. Well I've spent a month trying to get someone on the phone and no one answers! I've never had this experience before. On their website it says number one in customer service.. haha what customer service no one answers the phone!!!

terrible customer service with this company. I financed a couch from Value city furniture through this company. waited over 5 months for the payment booklet..... I had to call 3 times to inquire about the payment book. When it finally came, the first payment was dated for 2 months prior. I called in for them to tell me that my first payment was late and that my interest rate of 0% for the first 18 months was no longer valid and that my new interest rate was 24%. so at that time i told them i would make the payment in full minus the interest incurred. they mentinoned they would removed the interest balance and it was paid off. THen 5 months later i go to purchase a house and this is showing as a collections account on my credit because there finance manager did not remove the balance. I called back in and waited an hour to get a manager on the line only for them to tell me that the full balance had to be paid..... This company is a LOAN SHARK! Avoid at all cost.

If I could rate zero stars, I would. I have a loan with a promotion for zero interest for a year. I set it up to automatically pay. They stopped taking payments without my permission and with no notice, and then they charged me interest from the beginning of the loan. Customer service was no help at all, just telling me that “I understand what you’re saying, I don’t know why that happened”, and trying to tell me that even though they don’t have any record of it, I must have set up the loan to only auto pay for a couple of months, which obviously makes no sense. They wouldn’t do anything to correct the situation. Basically, they didn’t take the payment so that they could charge me the interest and now they won’t do anything to correct it. Seems a little “fishy” (maybe illegal ??) to me.

I bought furniture from value city and got approved for a promotion with this finance company. Big mistake. I spoke to someone in customer service LAST MONTH about sending a statement in the mail -- because I never received anything. Was told they only send pre-printed checks. They read back my address and it looks like they've been sending personal information of mine to MO and I live in MI!!!! It's been weeks, I have received NOTHING in the mail, even after correcting my address and confirming that the checks would be mailed out immediately. What a scam!! I need this fixed right away because your customer service department is doing nothing to help! I will be reporting this to BBB as well as FTC Bureau of Consumer Protection. I will also be getting in touch with my lawyer if this isn't resolved. I am not risking my credit for this fraudulent company. DO NOT CONDUCT BUSINESS WITH THEM.

The customer service reps are extremely rude to me on the phone and wouldn't let me complete my thought. I had to tell at her and state that her job is to listen to my problem and assist it fixing it. I paid my account in full in August but this company reported to credit bureaus that I had a balance of $2.00 and they didn't even report that the account was paid off they just stated closed which affected my credit negatively they definitely need more training in customer service and I WILL NEVER use this company

To all those trting to finance thru this company....PLEASE AVOID AT ALL COST. Wish there was a ".001 star" as a matter of fact....a 0 as rating. I know many of us don't have great credit but the customer service and interest rates are horrific. I had paid in full and somehow they started taking money from my fu***** checks... I had a huge headache trying to get to a representative. By the way, the representative was extremely rude and unprofessional. Talking to me like I'm her fu***** kid.... I understand you might really, really need a loan for whatever but try other agencies with at least some decency and accurate charges. The worst feeling is to be in need of money and these fu***** taking over 500 dollars from a check without even warning me!!!

I’ve called multiple times and have asked to get copies of past statements because I moved and didn’t recieve anything for the last 3 months. I don’t understand how a company cannot 1. Email you your statements per request or 2. Simply print them and mail them directly. Customers have a right to see what they are paying.. I can’t create an online account because my account number isn’t the format that your online system is asking for.. I was having an OKAY experience up until the last few months and the ratings here keep going down and down.. should have listened to the first reviewers from the beginning. Who is running this company and is so blind to the obvious issues that should be simple to fix if it was run properly.. figure it out GAFCO!

I financed with this company through weekends only. The only thing I didn't like was the interest rates on their loans. I'd rather buy furniture outright then get financed you'll save much more money. Other than that no major complaints every time I had to call customer service with this company the reps always helped with whatever I was calling about including calling to pay my balance off or if I was inquiring about simple things.