Gesa Credit Union Duportail St, Richland

If it was not such a pain to move everything out of Gesa I would. Lines are always huge, you would think after soo many years they'd have the busy time figured out and keep a few more employees out to help , but they don't. Ever since the merge their customer 5has gone way down. Gesa is 100% about their board members getting extra money, and taking yours for any small reason. Gesa is not what they use to be. Find a different credit union if you can.

I helped a down on his luck Vet cash his stimulus check because he had no ID. He signed it over to me and I deposited it online in my account. After it cleared I got him his money. A few hours later they reversed the transaction and not only took out the $600 but they also gave me an overdraft and took out some of my money to cover it. I called the bank they said that I needed to bring the guy with me with “any” type of ID and so I did and first the bank wasn’t open at the hour’s posted online so then we waited and then a manager wasn’t there to remedy the situation. This was on a Saturday and so I returned Monday again with the guy. The manager finally showed up after a while and just had an he didn’t care attitude and told me there was nothing he could do for me. He didn’t even offer to reverse the overdraft which I finally got a hold of someone on the phone that did indeed do it. I explained to the manager that I was trying to help a veteran of our country and he didn’t care. I understand now that they have a process for these type of checks but the bank errored by clearing the check in the first place. This caused me days of stress and running around. Gesa does not stand behind our veterans or it’s customers! Very sad!!!!

Take your business somewhere else! Every week a new issue, and they can't seem to get together.

Once I have these horrible monsters paid off I'm never looking back! I was homeless this winter for three months so naturally I have been behind on my payments. I pay what I can which is $70 a month but the fee and interest adds up to that i have paid 70 a month for four months and the bill hasn't even gone down! The most heartless company i have ever dealt with. I give them everything I can spare and I'm repaid with a bad credit score, fees and constant phone calls. We are meant to exist on this planet together not to destroy other people's lives!

What a great place. Eddie was so helpful, explaining everything to me. Very polite and it didn't take long at all. Thank you

The girl in the wheelchair needs to go on disability leave. She seemed incompetent about her job and really slow in the process of her duties.

I called to close my account and was told they would send my money over but almost a week later and my money is still in the account. Don’t bother with this place they are slow and difficult to work with.

Waited for 35 minutes to be helped in the drive thru. Horrible service. Standards should be set where if a customer needs to be asked to come in because their transaction issues, steps are taken to do so. Horrible.

I love the tellers Racheal is awesome! there's just not enough of them!! 😬 Especially after holiday weekend. I have to be in and out for business transactions.

Amazing tellers! Not fake or intense. Very warm and personable. Better than HAPO, Chase and Gesa on Geothals. I go out of my way to go to this branch.