U.S. Bank Branch Jadwin Ave, Richland

Hi Darian, thank you for providing your feedback. We are always looking for ways to improve the customer experience and take all feedback seriously. If you have availability on Saturdays, some of our locations are open. To view which locations near you are open on Saturdays please visit usbank.com/locations. Kindly, ^Kortnee

Good morning, Lacy. We’ve adjusted our operations to promote safety. While this branch has temporarily been closed, you can find a list of nearby locations using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS.All the best. ^Heather

Hello, Bill & Kim, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches last minute is a disruption for our customers and apologize for any inconvenience. There was a power surge outage that caused this location to close last Friday. We have scheduled a technician to resolve this matter and expect that to occur soon. In the meantime please visit our Columbia Center or Clearwater office locations. You can also complete many transactions digitally online at usbank.com or using our mobile app or any ATM. I hope this clarifies your concern and you have a great day. ^Larisa

We are so sorry to hear this was your experience with the branch, Michaela. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. Keep in mind you can pay a credit card online or with Card Services at 800-285-8585 anytime at your convenience. If you'd like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 12151. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Good morning, Mark. Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. We have temporarily adjusted operations in many locations to promote safety for our employees and our customers. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

Thanks for your feedback, Sheri. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

Hello, I'm sorry to hear that you've experienced such long waits and frustration with your transactions. We'd like to speak with you about this, so we can have it properly looked into and addressed. Please send us an email at [email protected] with your phone number and reference number 1277. Once we receive your number, we'll give you a call within 2 business days. In the meantime, we do have mobile deposit available for check deposits, if that's more convenient for you. If you need any help with the mobile deposit feature, please contact our Online Specialists at 800-987-7237. All the best^Caitlin

Good morning Chris. I apologize there wasn't any closure signage posted at the location.The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily closed this branch to disinfect and deep clean the site and expect the location to reopen shortly. You can find a list of nearby locations using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Take care and stay safe. ^Heather

Thank you for taking the time to share your experience, Al. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kim