Gems N’ Loans - Oceanside Mission Ave, Oceanside

Deborah should get 6 stars great customer service!! 🌟🌟🌟🌟🌟🌟

Gem & Loan in Oceanside is so great & always willing to help me... also I really like Joyce! She is very patient & positive! Glad to do business with Gems & Loan! 👍❤️

Brendin was excellent it was my sisters first time here and her experience was great! His customer service and smile was awesome! I will highly recommend him and gems n loans to others as I did my sister!

I went into this store yesterday hoping to have a fossil wristwatch repaired. I was warmly greeted by Thomas (I believe he is their security man). I was directed to the counter and explained my situation. I was pretty sure the watch was broken because I had opened it up and changed the battery to no avail. I also could not get the case back on and did not want to break the crystal with too much pressure since it was a friend's watch. This is something I did with a Seiko LaSalle five or six years ago and Gem N Loans is where I had that watch fixed. That was the only other time I had been in the store. Karen took the watch and suggested we try another battery. I agreed. While I waited I looked around the place. I enjoy photography and there was a lens inside a case I began to show interest in. Another lady (I did not get her name) immediately came over and assisted me. I did not end up purchasing anything at the store. Karen came back and confirmed that a new battery she installed did nothing as well. She informed me that she could send it to a watchmaker, however, the cost would probably be more than the watch was worth. I asked her if she could please put the case back on it so I could return it to my friend and that I would be happy to pay for the watch battery and her time. Karen proceeded to put the case on and to my surprise when she was done and I wanted to pay her she refused! It is rare that I write reviews or find this level of Old School customer service. Dennis Pinnick

Michelle B. She is very friendly and sweet person!!! I very much appreciate the phone call reminder. She always smiling and welling to help you... I always have people pass me so I can wait on her to renew my loans....

Well.. first off I would like to say that if it’s wasn’t for the nice Asian lady that greeted my mother and I when we walked in the first time, and Fermen helping us out, this would be a negative 10 stars if possible. The first time I came in, one worker was with a customer, and the other two workers (heard someone call the woman Karen, but I’m not entirely sure, and I didn’t catch the mans name) clearly just chit-chatting with no intention of helping anyone. Both avoiding eye contact so we didn’t approach her or him. We decided to leave and come back in 20 mins in hopes to get some assistance. When we came back Fermen helped us. He showed empathy to our situation (we might be needing to pawn my mothers wedding ring due to my dad passing unexpectedly and struggling to make ends meet.) He thoroughly explained the loan process and made us feel our items would be kept in a safe place while being on loan. During this time, I noticed two other people waiting to be helped and Karen still not seeming to give one care in the world. This type of customer service is appalling and really makes you wonder how some people got hired to begin with.

This place has a great selection of jewelry at unbelievable prices. I went to a few different pawn shops in the area but there was very limited inventory. I was a bit indecisive with what style of ring to get my soon-to-be fiancé (she’s a simple gal with little to no preference, trust me I asked lol). I was pretty lost with what style to go with but with the help of Fermin I was able to narrow it down to the perfect ring. I found him to be very knowledgeable with the questions he asked and the info he provided in regards to cut/clarity. I highly recommend asking for him if you check this place out.

Rolando was the rep we got and it was our first time in. He was awesome took his time with us and gave us a more than fair price for a pawn.,They have a ton of jewelry,watches,handbags, computers etc. Overall just a good experience.

This place is awesome! Fermin and DJ were great. These two made my loan easy and are more than fair. Keep up the good work and look forward for future business.

I came in super stressed and broke. Walked up to the counter and was greeted by Fermin. Such a seeet man, knowledgeable and just anhaopy go lucky kinda guy. He called over the assistant manager DJ who’s knowledge blew me away. He knew just by looking at my Rolex what make and model it was. Just blew me away. They are all so willing and happy to help. I’m a repeat customer to Gems and Loans and they have gained my locality. Everyone who has any valuable jewelry and needs some cash this is the place to come! Ask for Fermin or DJ. The two coolest cats in the yard.