Gateway Mortgage - The Amaya Team Virginia Pkwy, Mckinney

Chelsea Amaya and her husband who run this team were helpful and promised a lot right out of the gate. Due to the positive interaction I decided to proceed. I was not ready for a 'credit pull' but Mrs. Amaya assured me that if I filled out ALL my paperwork, she would wait until she got the green light from me before pulling credit. Low and behold, as soon as my paperwork was filled out, I see a credit pull on my account. When I called to ask why that happened after our discussion, she passed the buck off saying someone on her team made an error and pulled it. I even CHECKED the BOX that said 'DO NOT PULL MY CREDIT'. They completely ignored that. Next off, she quoted me a rate, promised me there would be no money down at closing and I would skip a payment. In the meantime I barely heard from her again after she secured my information. Then heard from some stranger a couple weeks later saying she was on her way to my house to collect 4000 dollars from me and to sign the paperwork. This was all without any notice, phone calls etc. I called several times and was told Ms. Amaya was in meetings with the 'manager' which is her husband. I was told that the notary would bring my paperwork and I could email any questions I had. However I had questions as the terms of the refi were nowhere near what was promised and quoted to me. Mr. Amaya called me and patiently listened to my concerns about the discrepancies. He then said he'd meet with me and get everything situated and correct. I met to sign paperwork and it was somewhere in the middle of what I was quoted and what they were going to charge me. Be very careful about what they tell you and what the outcome actually is. I would not do business with this team again under any circumstances. Very low and confusing communications from people who don't introduce themselves. No returning of emails or phone calls when they say they will. Promises do not meet finished product.

If you are looking for friendly and professional people The Amaya Team is just for you. We were very pleased with how the loan processed went with them.

The Amaya Team is the most dedicated group of people. I am thrilled by their service and attention to detail in their assistance to me. They took away all the stress of qualifying and closing. They walked me through the entire process all the way through closing. I loved the experience.

Love love love Chelsea and her team. Customer service is fantastic. I recommend her to all my clients! RoShal S.

The Amaya Team did our purchase loan & our refi when the rates went down. They go out of their way to make the process as simple and efficient as possible. They were in constant communication with us. It was a wonderful experience both times.

I’m not one to get anxious about a lot of things in life, but house planning/financing is something that can definitely keep me up at night. The Amaya Team has been more than helpful in directing me and my husband in how to proceed for our future plans in addition to calming me down in what I thought would be a huge undertaking. Instead of putting our future goals on the back self to collect dust and grime on things that will never come....these two have helped me see the light and KNOW that my “long“ future I’ve been saving for is just around the corner! This has kept me well rested through the night and working smart for the future home that is in the near future! Thanks Amaya team for keeping me focused on my dreams and never letting go of them!

Didn't wind up going through with a refinance because the terms weren't favorable in the end given our circumstances, but the Amaya Team was gracious with their time to meet with us, talk us through the options, and share their considerable knowledge. When the time is right, will definitely do business with them again.

The Amaya Team is amazing! They go above and beyond for their clients. We love working with them!

Chelsea and her team ALWAYS lead with integrity! Absolutely recommend them for all your mortgage needs.

The Amaya Team has always been prompt with their responses and clear in communication. I love referring my clients to them.